Case Planner

Agency Background

Mercy First is a not-for-profit human and social service agency that has been serving children and families in need since 1894. Today, the agency addresses the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island via innovative treatments and life‑changing interventions. We provide community‑based prevention, family foster care services, group homes for struggling children and families within the child‑welfare and juvenile‑justice systems, and short‑term residential services for unaccompanied migrant children.

Each year, Mercy First serves more than 3,000 children, teenagers and families, helping them overcome enormous obstacles, re‑imagine their futures and develop their full potential.

Ozone Park, NY

Casework Supervisor

Family Support Services

Full Time / Hybrid

$1,000 after 500 worked hours

Family Support Programs provide family‑focused assistance utilizing a Solution‑Based Casework model that emphasizes goals to stabilize and support families. The approach promotes skill acquisition and behavior change, aligned with the promotion of child well‑being outcomes.

The Family Support Case Planner supports and stabilizes families involved with child welfare or in crisis, utilizing the Solution‑Based Casework model to prevent out‑of‑home placement. Case‑work counseling is provided and/or referred to address issues concerning intimate partner violence, mental health concerns, substance use, and school difficulties. Home visits are required to assess child safety.

• Bachelor’s degree in a related field (Social Work, Psychology, Mental Health)
• 1+ years of related work experience with children and/or families preferred but not required
• Excellent communication skills (verbal and written)
• Proficiency in Microsoft Word and Outlook
• Ability to engage with clients
• Knowledge and training in working with children and families, including child development stages and family dynamics
• Willingness to make home visits and work various hours (no weekends)
• Understanding and willingness to commit to the agency’s mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB)

• Support and stabilize families involved with child welfare or in crisis
• Utilize Solution‑Based Casework to prevent out‑of‑home placement
• Provide case‑work counseling and refer to services for intimate partner violence, mental health, substance use, and school difficulties
• Conduct home visits to assess child safety and family circumstances
• Engage with clients and maintain accurate case records
• Adhere to agency policies, core values, and DEIB commitments
• Document goals, progress, and outcomes in agency systems
• Collaborate with community partners to support families and children

• Comprehensive health insurance package including medical, dental, and vision plans for you and your family
• 403(b) retirement benefits
• Employer‑paid life and long‑term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for staff and families
• Professional and personal development training
• Employee wellness program
• Employee recognition activities

$48,500 to $53,500 per year

Mercy First is an inclusive, anti‑racist, multicultural organization and an Equal Opportunity Employer. We welcome prospective employees from diverse backgrounds for all levels at the agency. We do not discriminate on the basis of race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, caretaker status, pregnancy, genetic information, or any status protected by federal, state, and/or city law.