Nutrition Navigator

Location: New York

Description ORGANIZATION DESCRIPTION Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City.

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PROGRAM SUMMARY The Multi-Social Services Center (MSS) is a walk-in center in Lower Manhattan that aims to meet the needs of the Chinese and immigrant community to assist recent entrant families adjust to their new environment in America. Our staff consists of bi- and tri-lingual and bi-cultural staff reflecting the diverse cultural background of our community. MSS assists community members with various entitlement applications such as SNAP, health benefits, and fair housing, translation of various benefit forms to aid families make the transition, ensure child health and wellness, and ease the burdens of seniors who have worked hard in the community for many years.

JOB SUMMARY Reporting to the Deputy Director of MSS, the full-time Nutrition Navigator provides comprehensive prescreening and assistance for government entitlement benefits and immigration benefits, with a focus on SNAP. The Nutrition Navigator will engage in multi-faceted activities to reach communities in all boroughs to result in a greater number of families enrolling into a spectrum of benefits. Most importantly, the Nutrition Navigator will be part of the MSS department in delivering education and services to the community.

ESSENTIAL RESPONSIBILITIES Review individuals’ and families’ eligibility for the federal SNAP program and other benefits as appropriate.

Assist eligible individuals and families with the SNAP application process and follow-up to ensure that benefits are received.

Engage in mediation with the Human Resources Administration (HRA) and project partners to troubleshoot and resolve SNAP application issues, advocate on behalf of community members to help families to be enrolled into SNAP.Process SNAP application through AccessNYC.gov.

Respond to telephone requests for information and follow up with callers regarding their requests for information.

Prescreen for other entitlement benefits for referrals or assistance.

Public speaking is required, along with active outreach efforts into the community, including community events, fairs, presentations, or assigned pop-up sites.

Act as a liaison between the community members and any city departments or service departments.

Prepare reports as required by funding sources.

Attend meetings and trainings as directed by funding source or Director.

Other duties and tasks, as assigned by the Director.

Qualifications

Education and Experience:

Bachelor’s degree in social science or related field preferredA minimum of a high school degree or with at least two years of direct social service experiences, particularly in low-income communities, will be considered in lieu of a bachelor's degree

Skills and

Competencies:

Good oral communication skills and ability to interact with a wide range of individuals.

Good computer skills and experience with database software.

Comfortable working independently in a constantly changing work environment

Basic knowledge of government benefits programs and local service delivery systems preferred

Bilingual in Chinese (Cantonese and/or Mandarin) and English a must.

Additional Requirements:

Must be willing to travel within the 5 boroughs.

Willingness and ability to work on evenings and…