Social Work Coordinator, Career & Life Skills Coaching

ABOUT COMMONPOINT:

At Commonpoint, community is at the heart of everything we do. With more than 90 program sites and flagship locations in Little Neck, The Bronx, Bayside, Forest Hills, East Elmhurst, and Jamaica, we proudly serve over 125,000 individuals each year. From early childhood to older adulthood, we support people from all walks of life on their journeys from crisis to stability and empowerment.

Our wide range of programs, spanning social services, education, and recreation, reflects our mission to build a more connected, inclusive, and thriving community for all.

To continue advancing our impact across the communities we serve, Commonpoint is hiring an Employment Coordinator within the Adult Workforce Department. The Adult Workforce Dept plays a vital role in employment and support programs serving individuals seeking long-term employment. In addition to addressing various case management needs, Employment Coordinators will help general adult workforce clients obtain and retain competitive employment, connect them with benefits, and perform other responsibilities aligned with their case management, vocational, and employment goals.

This position is primarily based in Elmhurst, Queens, with a typical schedule of 9:00 am-5:00 pm or 10:00 am-6:00 pm. Flexibility is critical, as occasional travel with an advance notice to our other sites in Queens or The Bronx and evening hours may be needed to support program activities and participant needs.

• Provide comprehensive case management to Adult Workforce program participants from enrollment through job readiness, employment, and post-employment retention.
• Complete comprehensive vocational assessment, and then vocational counseling and referrals to corresponding hard skills training.
• Deliver job readiness and employment services, including resume development, interview preparation, job search strategy, professional networking guidance, and direct employer referrals.
• Support participants in overcoming employment barriers by coordinating referrals to internal and external social services in collaboration with case management teams.
• Provide ongoing follow-up and retention services to participants after placement, implementing strategies that promote long-term employment success and address barriers to job retention.
• Track retention milestones (e.g., 30-, 60-, 90-, 180-, and 360-day) and employment outcomes, ensuring timely and accurate documentation in program databases and reporting systems.
• Collect, verify, and maintain accurate participant and employment documentation, including case notes, placement verifications, pay stubs, retention follow-ups, and other required records; ensure timely and accurate data entry in required reporting systems to support program compliance, performance tracking, and funder reporting requirements.
• Implement and administer participant surveys to evaluate program effectiveness, participant satisfaction, internship & employment outcomes, using findings to support continuous program improvement.
• Collaborate with program staff to meet monthly and quarterly performance goals and contribute to program improvement, reporting, and funding proposals as needed.
• Maintain strong digital proficiency, including Microsoft Office Suite and Google Workspace applications, to support data tracking, communication, and compliance reporting.

• Collaborate closely with Commonpoint leadership, program staff, and Employment Coordinators across the Bronx and Queens to ensure seamless coordination of services, referrals, and educational support.
• Maintain consistent cross-site communication to align on participant progress, enrollment targets, internship placements, and employment outcomes.
• Facilitate and/or coordinate virtual workshops across both boroughs focused on professional development, credential readiness, financial literacy, and career advancement topics.
• Provide individualized coaching and direct support to adults with limited work history or educational attainment, ensuring equitable service delivery across locations.
• Identify and address employment and education barriers by connecting participants to relevant internal departments and external community partners.
• Partner cross-departmentally to develop and implement innovative engagement and placement strategies that drive measurable education and employment outcomes.
• Attend and actively participate in cross-borough staff meetings,…