Community Liaison Worker Level III

Pediatric Primary Care Clinic Position

Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work

Shifts:

9:00 A.M – 5:00 P.M, with rotating weekends and holidays (35 hours)

Purpose of Position:
This class of positions encompasses work of varying degrees of difficulty and responsibility in the performance of liaison functions between City agencies, local residents, and community organizations, in order to: provide assistance, obtain participation and support for housing development and community development and implement public service programs. Performs tasks in the field or in an office, as assigned. Supervises staff.

All personnel perform related work. Under direction, performs difficult and responsible liaison activities between City agencies or programs, and community residents and groups. In the Health and Hospitals Corporation, under direction, supervises liaison activities of a hospital with local residents and other agencies and groups in the community. Examples of Typical Tasks:

• Interviews local residents, landlords, government personnel, business people and youths to solicit support for community development programs, to ascertain needs of communities and to determine courses of action to meet those needs which are acceptable to the communities.
• Interviews staff and representatives of governmental, educational, and social agencies and unions for the purposes of securing information for and transmitting information from community organizations and residents.
• Assists in the preparation and distribution of informational materials relating to the programs, objectives, and activities of both communities and educational institutions.
• Assists in the training of subordinate staff.
• Makes written and oral reports as required.
• Keeps records related to programs, activities, objectives, etc.
• Directs staff or works as a team with other community liaison workers in the performance of liaison activities; may supervise or coordinate field office operations or operational units.
• Consults and maintains liaison with residents, landlords, representatives of community organizations, students, parents, staff of schools, unions and other public and private agencies.
• Explains programs and policies to community groups and to community liaison contacts and interprets and relays information from the community.
• Participates in the planning, organization and implementation of programs involving community participation.
• Collects, evaluates, and reports information regarding community needs and objectives; communicates findings to appropriate agencies for necessary action.
• Assists in the conduct of outreach programs.
• Mediates problems between the community and schools, hospitals, and other City agencies for residents and community groups.
• Works as a member of an interdisciplinary team assisting in providing supportive therapy and making referrals to City agencies, social service agencies, community organizations and other organizations that provide health and social services.
• Counsels community residents, property owners, local businesses…