Project Manager, Project & Program Management

applicants must be permanent in the administrative director of social services civil service title or be permanent in a comparable title eligible for 6.1.9 title change or be reachable with the score of 100 on the open competitive administrative director of social services exam (# 1121)

the new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of new yorkers experiencing homelessness.

the division of shelter operations oversees the day-to-day operations of the agency’s single adult, adulty families and families with children shelter systems, both directly run and contracted providers. The work done in this division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This division is responsible for making sure that services to the city’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

the department of homeless services (dhs) is recruiting for one (1) administrative director of social services nm-i to function as the project manager within the shelter operations division who will:

• prepare evaluation reports, policies, procedures, and workflows by researching information and using information obtained from personal observation that review program plans. Provide written records of the development and implementation of programs policies and procedures.
• plan and implement direct community development programs by evaluating and researching program needs and consulting with key personnel to facilitate delivery of services.
• make recommendations on policies, procedures and programs by analyzing current systems and programs objectives by researching alternative methods of design to implementation of programs to improve delivery of services and flow of work to introduce best practices.
• analyze operations of programs policies and procedures by collecting information and reviewing statistics and other data to provide agency leadership with documentation for funding and long-range planning.
• direct intra/inter-agency meetings and conferences related to projects by attending and facilitating the agenda by identifying issues. Attend and share information by observations and listening to others by asking and answering questions to clarify and resolve differences to achieve consensus for actions to be taken.
• conduct and participate in unit and staff meetings by attending and facilitating the agenda and encouraging relevant discussion to keep staff informed of agency and unit goals and changes in programs, policies and procedures.
• respond to requests for information and documents from staff and other agencies by determining material required. Perform research and consulting information by clearing with supervisors to provide required material.

hours/shift: mon - fri. 9am – 5pm

administrative director of soc - 1005c