Case Manager; Shelter

About the role

The Case Manager provides direct physical and supportive services to the young people we serve in Covenant House New York’s short-term emergency Youth Shelter, in a positive and nurturing manner, using an integrated, multidisciplinary team approach. Reporting to CHNY’s Program Coordinator, the Case Manager will support a culture that successfully achieves meaningful results for the young people we serve.

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability, and ongoing accomplishment of service plan goals.
• Collaborates with youth to assess strengths and challenges and develop an individual service plan that reflects the youth’s progress and stated goals.
• Meets with youth regularly to determine progress with goals identified in the ISP.
• Advocates on behalf of youth with outside service providers and other collateral services.
• Creates and maintains confidential records, charts, and logs for youth, documenting all relevant information from individual and group interventions and with collateral services.
• Ensures that youths’ files are compliant with all regulatory and other requirements.
• Completes incident reports per agency policies.
• De-escalates crises; attends to emergencies following agency protocol, as needed.

• Bachelor’s degree preferred.
• If no Bachelor’s degree is required, High School or GED is required, with one (1) year of experience in a residential setting working with adolescents preferred.
• Strong skills in leading groups, taking the lead in collaborating with internal and external departments
• Demonstrated knowledge of and experience working directly with young people through approaches emphasizing resiliency, strength-based youth development, and trauma-informed care required.
• Strong multi-tasking skills with demonstrated ability to manage multiple projects at once required.
• Excellent verbal, written, and problem-solving abilities and an upbeat demeanor are required.
• A strong focus on child protection and ensuring the safety of residents is required.
• Experience working with diverse groups is required.
• Overall flexibility in work schedule required, including weekends, evenings, and holidays if needed.
• Experience utilizing evidence-based and other social service models preferred.
• Dedicated to the mission of Covenant House.

Covenant House New York offers a rich package of benefits, including but not limited to:

• Medical
• Vision
• Dental
• Life & Supplemental Life Insurance
• Short-term and Long-term disability insurance
• Eligibility for medical benefits begins on the date of hire
• PTO includes three weeks of vacation in the first year, ten holidays, 13 sick days, five personal days, and birthday days off
• 403b with employer contribution after 12 months