Case Manager; Keystone

JOB SUMMARY

We are seeking a Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You are a motivated, compassionate and highly organized Case Manager. You have experience in case management, workforce development, career coaching, or human services and understand how to build trusting relationships with individuals who may face barriers to employment. This position requires strong communication, documentation, problem-solving, and follow-through skills.

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, workplace readiness, and job-search strategies.
• Connect participants to employment opportunities, occupational training, educational programs, benefits, and supportive services.
• Identify barriers to employment and coordinate appropriate referrals to internal and community-based resources.
• Maintain consistent communication with participants and conduct timely follow-up.
• Monitor participant progress toward established goals and required program milestones.
• Maintain accurate, confidential, and timely case notes, participant files, attendance records, referrals, and outcome documentation.
• Enter and update participant information in required databases and tracking systems.
• Support participant recruitment, outreach, orientation, workshops, and program events.
• Collaborate with Career Services staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure that services and documentation comply with grant requirements, agency policies, and established deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation activities.
• Perform other related duties as assigned.

• Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant experience in case management, workforce development, career coaching, employment services, or human services.
• Demonstrated ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and completing detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.
• Ability to work independently while contributing to a collaborative team environment.

• Experience working in a grant-funded workforce or career-services program.
• Knowledge of Staten Island employment, education, training, and supportive-service resources.
• Experience supporting individuals who face barriers to employment.
• Familiarity with trauma-informed, strengths-based, and person-centered practices.
• Experience facilitating job-readiness workshops or group sessions.
• Bilingual or multilingual skills are a plus.

$55,000 Annually

This is a full-time position.

The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical;…