Outreach & Retention Specialist - CRED

Pay or shift range: $25 USD to $28 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Compensation Range: $25/hr - $28/hr commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

In partnership with the Department of Youth & Community Development (DYCD), Housing Works launched the CRED Program, a new specialized 24-week paid training program for justice-involved and justice-impacted individuals ages 25 – 40. The program provides case management, connection to wraparound health services, industry recognized credential trainings, paid internships and employment placement and retention support.

Reporting to the Program Manager, the Outreach & Retention Specialist will be responsible for, but not limited to, engaging in networking and outreaching activities to promote program services and enrollment, provide individual and group level counseling support to clients to promote continuity of care and engagement in services and monitor and support employment retention for clients placed upon completion of the program.

The Outreach & Retention Specialist role is ideal for individuals seeking to enter the reentry workforce development sector and to work alongside like-minded professionals across an interdisciplinary team.

Responsibilities:

Primary:

• Participate in networking and in-community outreach activities to raise awareness of program services and promote program enrollment.
• Develop referral relationships with community-based organizations, faith-based institutions and grassroot organizations in assigned catchment areas.
• Conduct initial screening assessments with individuals referred to the program.
• Facilitate program orientation and work readiness groups.
• Meet with clients assigned to caseload bi-weekly to provide retention support.
• Monitor client employment retention outcomes and provide individual vocational counseling sessions to promote long-term retention.
• Assist program leadership with developing and implementing client satisfaction and program evaluation surveys to gain insights to clients’ programmatic experiences.
• Participate in quality improvement activities.
• Participate in case conferences as needed.
• Utilize motivational interviewing strategies and techniques.
• Engage in crisis intervention as needed.
• Utilize internal and external data systems to document program services and client engagement activities.
• Submit daily, weekly and monthly reports timely and accurately.

Secondary:

• Provide culturally competent services in accordance to Housing Works policies and practices.
• Promotes Housing Works core values consistently.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.

Other functions that may be required with this position include:

• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Adhere to remote workforce policies, procedures and protocols.

Requirements:

• Bachelor’s Degree preferred in social services, psychology, social work or other related field.

Qualifications:

• Experience working with justice-involved or justice-impacted individuals.
• Strong written…