Outreach Coordinator; Evening Shift

ABOUT US:

- We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’sStreet to Home programmakesregularcontact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground placesremainstably housed.

Reporting to the Assistant Director, Programs,Outreach,the Outreach Coordinator manages and supervisesstreet outreach teams,providingcoordinationacrossthe teams toensure there is always staff deployed in the field and helps to triage and prioritize urgent requestsor developing situations. The Outreach Coordinatorensurestheteamsutilize Harm Reduction  and Housing First approaches when conducting street outreach and engage with individuals todeterminehomelessness history, services needed,and appropriate placementoptionsfrom the field in the moment. The Outreach Coordinatorcreates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ systemcontractualrequirements.

The Outreach Coordinator is responsible forgaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Outreach Coordinator manages their teams’responses to community concerns, oversees Code Red/Blue alerts,identifies new hotspots andencampments,plans weekly canvass schedules for the teams, and oversees all 9.58 assessments and removals for theshift.

Programs staffare required tolocateandassiststreet homeless individuals under the most extreme weather conditions.

Managers are required tobe in the field during Code Reds and Code Blues. Staff must bewilling to engage with street homeless individuals and can handle multiple tasks in a fast paced,dynamic, team environment.

This position is primarily the evening shift and has a 35-hour work weekas well as on-call responsibilities.

• Successful oversight and performance management of street outreach teams including Housing Advocate sand a Team Leader II who supervises anadditionalstreet outreach team and apart time Social Worker

• Provide regular, structured supervision meetings for direct reports

• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times

• Create and implement shift schedules that ensure teams are deployed at all times; find coverage for callouts, vacations, and vacancies

• Ensure canvassing incorporatesfeedback from the team, community, DHS, historical 311 data,etc

• Promote effective strategies for outreach work,following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewingand trauma-informed care models of practice

• Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met

• Responsible for ensuring documentation,reporting,andreferralsareaccurately completed on time and incompliance with DHS and Breaking Ground requirements

• Provide support and guidancetostaff in managing difficult situations and successfully de-escalating conflict

• Oversee andparticipatein Code Blue/Red Alerts, providing clinical leadership to the teams when theyencounterchallenging situations

• Assess and complete 9.58 involuntary removals toa hospital and ensure all required documentation isaccurateand completed on time

• Serve as a liaison with community partners, intergovernmental stakeholders,…