Manager, Social Work

Job Code

G2526HF

Health Fund Admin

Senior Manager, Social Work

Exempt

N/A

Yes

Building Services 32BJ Benefit Funds ("the Funds") is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members:

Under the supervision of the Senior Manager, Social Work, the Manager, Social Work manages the day-to-day operations of the Social Work function within the Health Services unit. This role provides frontline leadership and supervision to social work staff while ensuring the delivery of high-quality supportive counseling, crisis intervention, advocacy, care coordination, and resource navigation services to members.

The Manager, Social Work serves as a key liaison among members, healthcare and benefit vendors, Fund departments, employers, union representatives, and community-based organizations to facilitate access to services and support positive member outcomes. This role is responsible for operational oversight, staff development, workload management, and the continuous improvement of social work services that advance the 32BJ Health Fund's mission.

• Provide supervision, coaching, mentoring, and performance feedback to Social Work staff
• Identify staff training needs and support professional development activities
• Monitor caseload distribution and workload balancing across the team
• Manage and assign referrals and daily workload within assigned staff
• Assist with coverage planning to ensure continuity of services
• Conduct periodic reviews of case documentation to ensure quality, consistency, and compliance with professional standards
• Monitor adherence to Funds policies, social work practice standards, and applicable regulatory requirements
• Maintain records and statistics, and generate monthly reports to key stakeholders
• Participate in drafting, editing, and updating unit Standard Operating Procedures (SOPs)
• Assess and evaluate needs of participants
• Provide supportive counseling, crisis intervention, information and referral, entitlement counseling and advocacy services to members
• Keep accurate documentation of interactions with members
• Coordinate requests for critical incident counseling for members at their work sites
• Maintain relationships with referents
• Serve as liaison between members and families with Fund vendors, including WebTPA, Optum Rx and John Hancock
• Act as a Health Fund liaison between the member needing social work services and the union
• Conduct educational presentations to departments, the Funds and Union
• Serve as a resource for the Funds and Union Health staff
• Participate in clinical rounds with Communitas RN Case Managers
• Collaborate with Health Services clinical staff on appropriate cases that require Social Worker intervention
• Assist in creating partnerships with providers, community organizations, and government resources
• Maintain working relationships with vendors and the union necessary to resolve member cases
• Assist in creating and maintaining a resource database
• Maintain up-to-date knowledge of Fund benefits, resources and entitlements
• Participate in planning and…