Engagement Specialist

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

Lantern House Clubhouse provides a supportive, recovery-oriented environment where adults living with mental health conditions work collaboratively to build meaningful relationships, develop skills, and achieve their personal, educational, and employment goals. The Clubhouse model empowers members to utilize their strengths, talents, and abilities through shared responsibility and participation in a community-focused setting.

Under the supervision of the Clubhouse Director, the Employment Engagement Coordinator / Clubhouse Generalist works in partnership with Clubhouse staff and members to support vocational, educational, and social rehabilitation services. This position plays a key role in facilitating member engagement, promoting employment and educational opportunities, and supporting the daily operations of the Clubhouse through a person-centered and strength-based approach.

The ideal candidate is adaptable, energetic, team-oriented, and capable of managing multiple responsibilities in a fast-paced environment while fostering member participation and recovery.

• Collaborate with Intake staff to coordinate outreach efforts, program presentations, referrals, admissions, and member onboarding activities.
• Manage an assigned caseload of members and support individualized goal planning using person-centered approaches.
• Engage members in meaningful work-ordered day activities utilizing motivational interviewing and strength-based practices.
• Help members identify and develop their strengths, interests, skills, and vocational aspirations.
• Encourage active member participation in Clubhouse programming, including employment, education, health, wellness, social, and community activities.
• Conduct proactive outreach to members and maintain ongoing engagement efforts.
• Facilitate unit meetings to identify, organize, prioritize, and complete daily unit work.
• Support members in maintaining a clean, organized, and welcoming unit environment.

• Maintain accurate, timely, and comprehensive documentation in the electronic health record (EHR).
• Record member participation, outreach efforts, status changes, and support services in accordance with agency and program requirements.
• Complete all required reports, data tracking, and administrative documentation within established timelines.

• Assist with kitchen operations, meal preparation, and shared Clubhouse responsibilities.
• Demonstrate knowledge of and adherence to Clubhouse policies, code of ethics, and Clubhouse International Standards.
• Utilize Clubhouse standards and agency policies to address questions, resolve concerns, and support program quality.
• Participate in daily Clubhouse operations and contribute to a collaborative team environment.

• Support vocational and educational initiatives designed to promote member success and community integration.
• Serve as Placement Manager for members participating in Transitional Employment programs.
• Provide on-the-job training, coaching, and support to Transitional Employment participants.
• Provide job site coverage and perform assigned duties when members are absent from Transitional Employment placements.
• Prepare and submit required monthly and quarterly employment-related reports.

• Design, coordinate, and facilitate Clubhouse activities and special events in collaboration with members.
• Participate in evening, weekend, holiday, and community-based activities as needed.
• Perform other duties and special projects as assigned by management.

• Associate's Degree required;
  Bachelor's Degree in Human Services, Psychology,…