Residential Aide

Residential Aides provide ongoing support to all onsite services. The Residential Aides assist with guests’ basic needs and will work in conjunction with the case management team to monitor and provide appropriate basic services to families.

Starting Salary Range for City Sanctuary Facility Residential Aide: $18.68 per hour

When considering your next opportunity, compensation is only part of the picture. We offer a benefits package designed to invest in your future and support your life outside of work.

• Up to a 6% 401(k) company match to help you build long-term financial security
• Paid time off as part of our comprehensive benefits package, so you have the flexibility to rest, recharge, and enjoy what matters most
• Medical, dental, and vision insurance, plus prescription drug coverage
• Basic life and AD&D insurance, with supplemental life options
• Short-term and long-term disability coverage
• Paid holidays
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Professional development, training, and certification support
• Voluntary benefits including accident, critical illness, and identity theft protection

Because taking care of our employees isn’t just a promise, it’s part of who we are.

Benefits are subject to change and eligibility requirements apply.

• Document all families, staff and visitors entering and exiting the facility; complete census forms, report all incidents, and log all events
• Facilitate resident new admissions and move outs
• Generate and submit nightly rosters and file all documentation relating to shift coverage
• Provide a professional greeting to all visitors and callers.
• Ensure the lobby and front of the building are always cleared
• Prevent loitering in all areas within and surrounding the building in conjunction with security
• Assist with fire drills/emergency evacuations
• Assist custodial and security staff with the maintenance and security of the facility
• Distribute mail to families
• Facilitate room check and hourly rounds
• Facilitate the food distribution process including receiving food delivery
• Implement all programmatic needs as necessary and outlined by the Site and Social Services Directors.
• Performs other job-related duties as assigned
• Performs other duties as may be assigned.

• High school diploma or equivalent or the equivalent combination of education and experience.
• 1 to 2 years of progressively work experience in a housing or shelter program, services, and operations.
• Must have direct client services experience.
• Spanish/English bilingual fluency required
• Strong customer services background
• Problem solving skills
• Must be organized as well as, have excellent verbal, communication skills and the ability to work collaboratively with families
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner
• Possess sensitivity to the service population’s cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently
• Past applicable job experience may include, but is not limited to:
  City Refuge Residential Assistant, Civic Sanctuary Housing Support Staff, or Metropolitan Safehouse Residence Attendant.
• Must be able to lift and carry up to 20 pounds.
• Must pass pre-employment qualifications of Cherokee Federal.

• High school diploma or equivalent or the equivalent combination of education and experience.

Work is performed primarily in a climate-controlled environment.

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