Social Service Supervisor II

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Reporting to the Director of Social Services or Program Director, the Social Services Supervisor oversees the clinical and case management functions of the Social Service Department, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures.

• Supervises day to day operations and clinical staff in the absence of the Director of Social Services / Program Director.
• Supervises and provides leadership and training to social service team members.
• Provides administrative and programmatic supervision to case management staff.
• Conducts probationary and annual performance reviews for staff.
• Assesses, trains and coaches case managers on work assignments and community resources.
• Provides support and guidance to case managers in the execution of all housing related tasks.
• Meets individually for weekly supervision with all direct reports.
• Supervises andfacilitatesscreening and intake process for clients.
• Assigns cases to case managers and schedules work according to priority.
• Coordinates work and vacation schedule for social service staff
• Conducts case conferences, reviewscasesand resolves client issues.
• Audits client records and ensures compliance with Urban Pathways, regulatory and funding agencyrequirementsand guidelines.
• Assesses, trains and coaches case managers on work assignments and community resources.
• Documents incidents and distributes related notices within 24 hours.
• Monitors client medications, as required.
• Reviews service plans, progress notes, and other required client documentation to ensure comprehensiveness and compliance with Urban Pathways and regulatory agency requirements. Signs off all final documents prior to filing in client charts.
• Ensures case managers are adhering to the 360 Chart Audit on a monthly basis .
• Ensures housing documentation is completed in a timely mannerfor submission to housing providers.
• Manages caseload in the absence of the Case Manager.
• Completes the daily bed respite manifests as mandated by program .
• Is on call to address emergency needs on a twenty-four hour basis.

• Completes andsubmitsrelevant reports and statistic sin a timely manner.
• Supervises all incident reporting and other client activities to ensure proper documentation and data entry.
• Prepares staff schedules and monitor payroll.
• Supervises the AWARDS and CARES database to ensure accuracy of client information.
• Enters data, compile andsubmitreportsin a timely manner.
• Prepares andsubmitsdaily CARES reporting.
• Ensures clients are closed out of the CARES.

• Develops andmaintainsrelationships with community services and resources.
• Participates in external meetings with funding agency and housing providers.

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates staff meetings, trainings , and supervisory sessions, as required.

Performs all other duties as assigned…