Director of Social Services

The Director of Social Services will work closely with the Emergency Shelter Director to oversee all clinical services including programming, staff supervision, client/staff interviewing, case records review, clinical rounds, community connections and participation and compliant with CP Unlimited, funding and regulatory agency policies, procedure and regulations.

• Assist in the development and implementation of policies and procedures.
• Plan, organize, develop and direct the overall operation of the Social Services Department in accordance with CPU, OTDA, DHS and local standards, guidelines and regulations.
• Make recommendations on changes in policies and procedures to the Administration.
• Participate in the development and organization of policies and procedures for the implementation of medical, social, and emotional needs of the clients.
• Participate in community planning related to the interest of the facility and the services and needs of the people served.
• Maintain necessary records and prepare regular and special reports as required.
• Engage in community outreach efforts to identify housing opportunities.
• Develop and maintain relationships with government partners, and supportive community-based organizations to link clients to other services.
• Coordinating services with other agencies to ensure that clients receive the care they need
• Ensure the rehousing benchmarks are met monthly
• Serve as a resource to the shelters’ social services department staff.
• Represent CP Unlimited at city and statewide coalitions, task forces and committees as necessary
• Participate in monthly staff meetings, case conferences and training seminars as indicated by Shelter Director and/or VP of Supportive Housing and Services
• Assist with reports, programs and staff evaluations
• Involve social services staff in planning programs and services when possible.
• Available to work on-call and for 24-hour crisis intervention: attending meetings and work nights/weekends as needed.
• Follow up on all Priority 1 DHS incidents on demand in CARES
• Provide consultation to members of staff, community agencies, etc. to solve the needs and problems of clients.
• Offer regular weekly supervisory guidance and support to case managers to ensure optimal performance.
• Ability to review and complete DHS service plans (ILP) and other tasks in Cares.
• Conduct file review to ensure the clients receive the services they need.
• Develop and provide training sessions for the case management team on best practices for effective case management, addressing other training needs as required.
• Ensure the Social Services Department always maintains adequate staffing coverage.
• Perform other duties as assigned by the Shelter Director and/or VP of Supportive Housing and Services.
• Maintain business phone and available 24/7

• Bachelor’s degree with 5 years of experience in human services or related field, required.
• Master’s degree in human services or related field plus two years of experience in social services programs with the homeless population or congregate settings, preferred
• Three years of experience in a supervisory role
• Must have excellent written and oral communication skills
• Additionally, possessing knowledge and skills is necessary to develop strong links with city and community-based services to secure services timely for clients.
• Possess some understanding and knowledge in programs and resources for underserved population.
• Must have the ability to be flexible with schedule as needed
• Must be computer-literate and must have knowledge of Microsoft Office applications.
• Knowledgeable in CARES/CURRENT/HOME/CAPS
• Bilingual in English/Spanish preferred.
• Ability to obtain F-80 certification
• Ability to obtain Food Handlers certification
• Ability to alternate weekend coverage with Program Director