Client Care Specialist

Job Description

Our focus at CHHOP (Caring for the Hungry and Homeless of Peekskill) is housing and food equity. We operate a shelter for unhoused adults of all genders, including veterans, a collaborative housing and support services program for domestic violence survivors and their families, a permanent supportive housing program for chronically homeless individuals with a disability, a large “farm to pantry” food pantry and a rental arrears and community services program for immigrants and low-wage workers.

Provide direct care, guidance and supervision to adults of all genders who are homeless and guests of CHHOP’s Jan Peek House shelter. Conduct initial intake and enter client information into a case management system. Provide a safe and structured environment for clients. Engage clients in activities and provide supplies including linens, food, clothing, and personal care items. Conducts oversight of routines of daily living.

Draft reports, including narratives and incident reports. Maintain open communication with colleagues/supervisors. Carries out any other assignments as needed.

• High School Diploma
• Excellent oral and written communication skills
• Ability to work in a team
• Ability to multi-task
• Excellent technology skills
• Ability to work with a diverse population
• Sensitivity to marginalized individuals and communities
• Sensitivity to client trauma
• commitment to working with homeless individuals in an environment that respects the human dignity of all

• Maintain a safe and structured environment by greeting and assessing clients
• Conduct initial intakes and enter guests’ information into an electronic case management system
• Develop good relationships with guests and contribute to the development of a positive atmosphere
• Ensure guests follow Jan Peek House Rules and procedures
• Draft reports, including drafting narratives and incidents about guest behavior/activity and concerns
• Interact with clients through activities and conversation.
• Distribute client necessities, including clothing and linens
• Prepare healthy snacks and meals
• Maintain regular and timely communication with colleagues and supervisors
• This position requires flexibility to support continuous client care and safe program operations. While a primary schedule may be assigned, Client Care Workers may be required to work alternate shifts, including overnight shifts, weekends, and holidays based on program and organizational needs.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.