Career Navigator; Case Manager

GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY

Position:
Career Navigator (Case Manager)

Location:

Jamacia, NY

FLSA Status:
Salary – Non-Exempt

We're on the hunt for our next Career Navigator. This integral position is responsible for providing the full complement of client services to job seekers. The Career Navigator provides intake and orientation, assessments to identify skills and matching open positions developed by the employer engagement team. As someone who believes in helping others no matter their background, this individual puts the job seeker first!

• Complete clients Employment and Individual Service Plan. Ensuring they are recorded in SEAMS timely.
• Develops long and short term goals consistent with the client's interests, previous work histories, education and assessment results.
• Completes case notes and assessments adhering to time frames set by Goodwill Industries.
• Provides follow-up counseling and guidance services to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities.
• Monitors and tracks client engagement and participation activities to ensure client meets weekly and monthly goals and adjust life plans when required.
• Coordinate closely with the Employer Engagement Specialist to drive assessment and matching to available positions
• Reviews resume and other skills assessment to tailor job matching process
• Provide individual and small group instruction to develop and edit resume and other documentation related to employment placement as needed
• Track all intake, assessment, referral and relevant data in funder and internal systems
• Ensures at all job seekers receive excellent customer service
• Connect clients to relevant public benefits as part of barrier reduction.
• Conduct safety/crisis risk assessment and elevate to the Social Worker or appropriate staff when needed.

• B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services.
• Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system.
• Ability to establish rapport, build trust, empower, and provide occupational guidance to youth.
• An understanding of the special needs of an economically and socially disadvantaged population.
• Superior oral and written communication skills
• Proven ability to work with diverse populations
• Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality
• Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution
• Highly effective problem-solving and follow up skills
• Ability to focus deadlines and details
• Bilingual A plus

• Proposed hiring range of $52,000 to $55,000
• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits