Case Manager - BRAG Restore

Good Shepherd Services is an equal opportunity employer. We welcome prospective employees for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission.

Good Shepherd Services does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, military status or any other applicable protected classification , in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance.

The Case Manager (Credible Messenger) provides intensive, trauma-informed case management and supportive services to young adults (ages 16–25) at elevated risk of engaging in serious violence. Grounded in the Cure Violence Global model, the Sanctuary Model, and Trauma-Informed Care, the Case Manager serves as the participant's primary point of support by building trusting relationships, coordinating services, providing crisis intervention, and promoting long-term stability.

Working collaboratively with the Program Director and Educational/Vocational Specialist, the Case Manager develops individualized Sustainable Growth Plans, monitors participant progress, connects participants to community resources, and supports positive youth development through strength-based and restorative practices

REPORTS TO: PROGRAM DIRECTOR, B.R.A.G. WEST/RESTORE

HOURS: 35 Hours/Week, Non-Exempt

SALARY: $48,000 - $53,000

MAJOR DUTIES:

Participant Engagement & Case Management

• Maintain a caseload of approximately 7–8 participants.
• Complete trauma-informed intake assessments using the At-Risk Criteria (ARC) screening tool.
• Develop and update individualized Sustainable Growth Plans based on participant strengths, needs, and goals.
• Conduct weekly case management sessions and maintain consistent participant engagement through office, home, hospital, and community visits.
• Build trusting relationships through mentorship, advocacy, and participant-centered support.
• Engage families and natural supports when appropriate.
• Monitor participant progress and adjust service plans as needed.

Crisis Intervention & Violence Prevention

• Assess participant safety and develop individualized safety plans.
• Respond to crises involving violence, victimization, housing instability, behavioral health, family conflict, or legal involvement.
• Utilize trauma-informed interventions, motivational interviewing, restorative practices, and de-escalation strategies.
• Collaborate with outreach staff during conflict mediation and community violence response efforts.

Service Coordination & Advocacy

• Coordinate referrals and ongoing service connections for behavioral health, substance use treatment, housing, healthcare, legal services, food assistance, public benefits, domestic violence services, and family supports.
• Advocate for participants with community agencies, healthcare providers, schools, courts, and other service systems.
• Monitor service engagement and assist participants in overcoming barriers to accessing care.
• Provide individual mentoring and supportive counseling that promotes healthy decision-making, emotional regulation, conflict resolution, accountability, resilience,…