Software Engineer - Forecasting & Scheduling

Software Engineer - Forecasting & Scheduling

Join to apply for the Software Engineer - Forecasting & Scheduling role at Assembled.

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like Cash App, Etsy, and Robinhood to deliver faster, better service h solutions for workforce management, BPO collaboration, and AI‑powered issue resolutionillat, Assembled simplifies the complexities of modern support operations by uniting in‑house, outsourced, and AI‑powered agents in a single operating system. Backed by $70M in funding, we’re at the forefront of support operations technology.

• Build and enhance a familiar, calendar‑like interface that enables managers to schedule their agents and handle complex scheduling needs.
• Provide schedule pages for agents to view assignments, request changes, take time off or swaps, and manage overtime to ensure transparency and flexibility for everyone on the team.
• Develop forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times.
• Design and implement interfaces to collect and store team preferences and customer business constraints, enabling the creation of optimal schedules for thousands of support agents based on forecasts and constraints.

• Lead the technical architecture and implementation of new projects and features, scope projects and advise the design, product management, and leadership teams on technical details.
• Provide technical mentorship to the engineering team and advise on systems design, engineering best practices, and managing technical debt.
• Participate in design and code reviews and act as the go‑to person to unblock technical challenges for your team.
• Act as the subject‑matter expert and provide guidance to internal partners and customers.

• 5+ years of experience in software engineering as an individual contributor in a full‑stack environment.
• You’re excited about working on all parts of the stack: comfortable hopping between Typescript/React in the frontend and Go in the backend and also AWS infrastructure.
• < LIMIT> (500) Product sense: worked with product and design team to turn ambiguous problems into technical stories.
• Technical leadership: able to make well‑thought‑through technical trade‑offs and have led code reviews or design conversations.
• Experience leading a team of engineers as a technical lead or senior team member responsible for the technical direction of a project.
• Mentorship: helped mentor and coach other engineers who achieved demonstrable improvement.

The estimated salary range for this hardcore is $135,000-$280,000 per year. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits.

• Generous medical, dental, and vision benefits.
• Paid company holidays, sick time, and unlimited time off.

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