Software Engineer II - Marketplace Operations

Software Engineer II - Marketplace Operations

New York, New York, United States

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

At Stub Hub, we’re not just selling tickets; we’re elevating the entire live event experience. Whether it’s a user’s first concert or their hundredth festival, Stub Hub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen.

Why We Need You:

Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans.

Without you, there’s no journey to begin.

Location:

Hybrid (3 days in office/2 days remote) – New York, NY

About the team:

Business Operations owns the post-purchase journey for fans through three core teams:
Marketplace Operations, Active Support, and Fulfillment. The Marketplace Operations team earns and protects fan trust by delivering the best ticket inventory worldwide. We’re obsessively customer-focused, constantly experimenting to make buying and selling tickets seamless and reliable.

Marketplace Ops owns the bottom of the funnel
, everything after a transaction, where trust is built or broken. From refunds and payments to shipping extensions and replacements, we build the systems that back every order. Our engineers tackle 0to1 initiatives at massive scale
, designing resilient, high-performance architecture and driving ideas from concept to delivery, directly impacting millions of fans worldwide.

What You ll Do:

Invent new ways fans experience tickets using Agentic AI

• Integrate AI into engineering at scale,
  leveraging Claude AI, OpenAI to supercharge workflows, writing code, brainstorming designs, running Q&A agents, generating test plans, drafting PRs, and more.
• Experiment with next-generation AI and voice tech. Explore reasoning models, real-time voice APIs, and other emerging tools to push the boundaries of what engineering can do.

Shape the future of live events at massive scale

• Build the technological backbone of our marketplace, connecting millions of fans to the experiences they love.

Own 0to1 initiatives and scale them globally

• Design and ship systems that are fast, resilient, and anticipate user needs before they even arise.

Why You ll Love This Team:

• Ownership & Impact: Tackle complex, high-impact problems, own projects end-to-end, and build tools that enable millions of fans and internal users to have seamless, reliable experiences.
• AI-First Product Direction: Develop real-world AI-enabled features that go beyond demos, powering meaningful workflows and automation.
• Collaborative Engineering Culture: Work with thoughtful engineers across experience levels in an environment that values clarity, craftsmanship, and shared ownership.

What You ve Done:

• 3-4 years of software development experience across languages such as C#, Java, Python, or Go.
• AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude or other LLM-based systems.
• Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness.
• Obsessed with eliminating waste
  , boosting operational efficiency, and building tools that empower users to do more, faster, and smarter.
• Data-Driven engineers who turn complex datasets into actionable insights to guide product and engineering decisions.

What We Offer:

• Accelerated Growth…