Senior Product Architect

The Customer Insights & Adoption (CIA) team is hiring a Senior Product Architect, Internal Tools (f/m/d) to design and build internal products that help Contentful teams work smarter. This role serves internal product development, turning ambiguous workflow problems into useful systems that improve how Customer Experience, Sales, and Partner-facing teams operate every day.

This is a hands‑on role with approximately 60% implementation and 40% architecture and planning
. You will actively contribute production code while owning technical design and direction for a focused set of internal tools that support pipeline, retention, and customer experience outcomes. You’ll prototype, iterate, and operationalize internal systems that are lightweight where they should be, durable where they need to be, and designed for clear long‑term ownership.

If you are excited by the idea of shipping high‑leverage internal tools, bringing order to messy workflows, and translating promising prototypes into systems people actually rely on, this role offers the chance to have visible impact across the business.

CIA’s internal tools work is part of how we turn customer, field, and partner insights into operational advantage. The right tools help our teams move faster, reduce manual work, improve data quality, and create a more consistent way of supporting customers and partners. This role exists to make those improvements real — not as one‑off experiments, but as well‑scoped internal products and patterns that deliver demonstrable value for our internal teams.

• Join a high‑impact team building internal products that improve customer experience, strengthen field effectiveness, and help Contentful scale more effectively
• Shape how CIA approaches internal product development, R&D, and technical architecture — with meaningful room to influence both the systems we build and the way we build them
• Work on a wide range of interesting problems, from internal apps and integrations to structured data workflows, experimentation, and AI‑assisted tooling
• Partner with deeply cross‑functional stakeholders across CX, Sales, Partnerships, Product, IT, and Platform teams, with visible impact on how Contentful operates internally

This is a hands‑on role with approximately 60% implementation and 40% architecture and planning.

• Own and evolve a focused set of internal tools, utilities, and integrations that support the Customer Experience organization (CSMs, Support, Professional Services, Learning Services) and cross‑functional internal users such as Sales, Partnerships, and Pricing & Packaging
• Lead R&D and rapid prototyping efforts to identify high‑leverage solutions, then determine which ideas should remain lightweight, which should be operationalized, and which should be designed for clean handoff to other teams
• Build production‑quality front‑end and back‑end code, including API design, data flows, resilience, observability, and robust internal user experiences that align with our design system and engineering standards
• Apply component‑based and front‑end best practices to ensure internal tools are consistent, scalable, and maintainable
• Leverage Contentful and other internal platforms where appropriate to create reusable patterns and scalable internal solutions rather than reinventing common capabilities from scratch
• Explore and implement web crawler and scraper approaches, structured extraction workflows, and other internal data‑ingestion patterns
• Explore and implement AI‑assisted workflows where relevant to improve internal tools, accelerate development, and support pragmatic experimentation without compromising quality or maintainability
• Collaborate with IT, Info Sec, Platform, Legal, and Privacy partners on responsible data handling, hosting, identity, compliance, and operational readiness
• Define success metrics, instrument telemetry, report impact, and document architecture & playbooks so that stakeholders understand where they unlock value for Sales, CSMs, Professional Services, and adjacent teams, and how other teams can support or extend the systems over time

• Customer Experience, Sales,…