Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

Overview

The Senior Manager, Professional Services (Pro Serve) Cloud Architects (PCAM) - NAMER leads all Pro Serve Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER Pro Serve Leader, this role drives pre‑sales technical excellence, people leadership, and regional business performance aligned to Pro Serve’s 3‑Year Plan (3YP).

• Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs
• Define and execute regional pre‑sales strategy aligned to Pro Serve 3YP
• Partner with NAMER Pro Serve Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage
• Drive organizational design, resource allocation, and capacity planning
• Serve as a Pro Serve executive sponsor with customers

• Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession
• Lead performance management, career development, and goal setting
• Drive hiring, onboarding, and retention to build high‑performing teams
• Identify and develop future leaders; ensure team certification compliance

• Own regional Billable Bookings performance through team enablement and strategic opportunity support
• Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design
• Monitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunities
• Champion AI adoption with customers and builders

• Serve as executive escalation point for complex technical and strategic customer situations
• Build C‑level relationships and drive business outcomes
• Champion customer satisfaction (CSAT) improvements across all engagements

• Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics
• Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
• Foster knowledge sharing, reusable artifact creation, and best practice adoption

• 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience
• Bachelor's degree in Computer Science, Math, or a related field
• Experience managing people, including development, hiring, performance management, and leading teams dispersed across various regions
• Experience engaging with and influencing C‑level executives
• Experience leading complex, multi‑year initiatives that may be cross‑functional and/or span business and technology

• Experience with communication, presentation, and negotiation
• Experience using data analysis to drive business decisions
• Experience managing a budget or P&L
• 5+ years of cloud computing experience
• Experience building and operating a cloud‑based architecture
• Experience leading complex programs with significant change impact across organizational boundaries
• AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job…