Client Services Engineer
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-05-29
Listing for:
Talos
Full Time
position Listed on 2026-05-29
Job specializations:
-
Software Development
Software Engineer, Cloud Engineer - Software, Backend Developer, DevOps
Job Description & How to Apply Below
Requirements
- 3-5 years of experience in customer-facing support / engineering role ,
- Engineering degree or quantitative equivalent or similar experience ,
- Programming and / or scripting experience (Python, shell, React) ,
- Experience with Linux ,
- Experience with distributed systems / cloud services is nice to have ,
- Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous ,
- Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have ,
- Experience with trading systems in either capital markets or digital assets strongly preferred ,
- Curious, willing to learn, and question existing processes and protocols ,
- Exceptional problem-solving ability
- Talos is currently seeking a Client Services Engineer to help streamline client service by creating automation and instrumentation solutions ,
- You'll identify common client issues and develop proactive solutions to prevent them ,
- You'll also help maintain system stability through real-time monitoring of our production systems ,
- As part of a global team, you'll serve as a key contact between Talos and our clients, addressing trading and operational queries ,
- This role provides an exciting opportunity to gain hands-on experience in a dynamic and fast-paced environment ,
- Innovate Client Services:
Drive the transformation and reduction of “toil” of client support by developing innovative automation solutions, ensuring seamless and efficient service experiences , - Anticipate and Solve Problems:
Stay ahead of client needs by identifying common pain points and creating proactive solutions, preventing issues before they arise , - Enhance Client
Experience:
Act as a trusted advisor and main point of contact for clients, handling trading and operational queries with expertise and dedication as part of our global team , - Ensure System Reliability:
Play a critical role in maintaining system stability and health, employing real-time monitoring to keep our production systems running smoothly and efficiently
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