Pharma AI Engagement Manager

Job Overview

Pharma AI Engagement Manager – multiple locations (New York City, New Jersey, Boston, Maryland). This role requires onsite presence at Fractal offices or client sites based on engagement.

This position is not eligible for Immigration Sponsorship at this time.

• Own delivery and growth for Fortune
  50 pharma accounts, driving $5M+ in annual consulting and delivery revenue.
• Lead large, multi‑program AI and GenAI initiatives such as field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions.
• Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics.
• Ensure strong client outcomes and satisfaction, targeting NPS of 75+.
• Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments.
• Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans.
• Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics.
• Manage account economics, including utilization, margins, and delivery health.
• Drive proposals, client presentations, and commercial discussions to support new and expanded work.
• Lead and influence cross‑functional teams through indirect management, providing direction, coaching, and oversight.
• Act as a long‑term strategic partner to clients and an active contributor to the growth of the HLS practice.

• 10+ years delivering and growing analytics and AI programs for Fortune
  500 life sciences clients.
• 5+ years consulting experience in life sciences.
• 5+ years leading AI initiatives, including GenAI, for large enterprise clients.
• Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery.
• Proven commercial judgment, connecting client challenges to business outcomes.
• Experience engaging senior executives (CIO, SVP, VP) in strategic discussions.
• Ability to lead large, cross‑functional teams through influence.
• Comfortable operating in ambiguous, fast‑moving environments.
• Strong written and verbal communication skills.
• Hands‑on experience with proposals and executive‑level client presentations.
• Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities.

Base salary up to $200000, adjusted for geography and experience.

• Health, dental, vision, life insurance, and disability plans.
• 401(k) plan participation after 30days of employment.
• 11 paid holidays and 12 weeks of parental leave.
• Free‑time PTO policy allowing flexible sick or vacation time.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.