Platform Engineer

The Role

Abridge’s services and engineering teams are in hyperscale mode. We are looking for experienced Staff Platform Engineers to join our team and help scale our cloud infrastructure, developer platform, and operational maturity in kind. You’ll work on a centralized Platform team whose work spans platform architecture, developer enablement, infrastructure reliability, adoption, and ongoing support of existing tooling and software. This role is approximately 80% infrastructure focused and 20% application software focused.

You will help us evolve our infrastructure stack into a scalable multi-tenant and multi-cloud platform, drive secure-by-default cloud infrastructure practices, build and manage modular Terraform platforms, and help define the long-term architecture and operational standards for infrastructure running in production ’ll also help shape and integrate developer platform capabilities including service templates, canary releases, feature flagging, load testing, CI/CD pipelines, observability tooling, and self-service infrastructure workflows.

The platform we are building needs to maximize engineering velocity, reliability, scalability, and security while operating under tremendous growth and regulatory requirements. This role presents opportunities to leverage deep technical expertise, systems thinking, autonomy, and organizational leadership to take platform capabilities from 0 to 1 and scale them across the company. This is a unique opportunity to help shape the future of AI‑first, cloud‑native, security‑first infrastructure at scale.

• Design, build, and evolve cloud infrastructure platforms including networking, IAM, Kubernetes, databases, streaming and pubsub platforms, storage, distribution, observability, and more.

• Lead the architecture and operational evolution of multi‑tenant, multi‑region, and multi‑cloud infrastructure with strong reliability, scalability, and security boundaries.

• Design and implement build pipelines, branching strategies, release management tooling, and self‑service platform workflows that will serve an engineering organization that is rapidly growing in both size and operational complexity.

• Design, implement, and scale secure‑by‑default cloud infrastructure practices including CI and deployment scans, least privileged access controls, auditing, policy enforcement, and maintaining SoC2 and HIPAA compliance.

• Build reusable infrastructure abstractions, Terraform modules, golden paths, and developer platform capabilities that allow engineering teams to move quickly while maintaining operational consistency and governance.

• Help advocate for, design, implement, and adopt fast and scalable application testing pipelines including end‑to‑end UI tests, hyperscale load tests, resiliency testing, and progressive delivery patterns.

• Drive improvements in observability, operational readiness, incident response, SLO‑driven reliability practices, and platform debuggability across the organization.

• Bridge the gap between local development and production environments in a way that is seamless for engineers and maximizes engineering velocity, reliability, and security while minimizing quality issues arising from environment drift and configuration tangles.

• Partner closely with engineering, security, and compliance teams to balance platform standardization with developer flexibility and evolving business requirements.

• Influence infrastructure cost and capacity strategy by balancing reliability, scalability, performance, and operational efficiency across cloud environments.

• Evangelize, document, mentor, and train the engineering team on the solutions being built and help uplevel the organization on cloud‑native platform engineering strategies and operational excellence.

• Be a public evangelist for Abridge in the global platform engineering community, including conferences, open source, and research as we pioneer new AI‑first, cloud‑native‑first, security‑first implementations at scale.

• 10+ years of software and infrastructure engineering experience, including significant experience operating infrastructure-as-code platforms in cloud-first organizations.

• Experien…