Platform Engineer, Automation

Dorsia is redefining how people access the world's most in-demand restaurants and experiences, fusing technology with luxury hospitality to give members access to the impossible, and giving operators the tools to match. We're a fast-growing startup backed by $50M+ from Index Ventures and partners including Major Food Group, Groot Hospitality, and Gracious Hospitality. We're building the team for our next phase of growth.

Dorsia is seeking a Automation Engineer to sit at the intersection of product quality and operational intelligence. You will own two things that matter equally: ensuring our platform ships reliably through robust automated testing, and identifying the repetitive, manual, and error-prone workflows across the company that should no longer exist.

The ideal candidate is genuinely product-minded and comfortable operating across the full scope of a problem. You have a bias toward shipping, a low tolerance for toil, and a habit of asking whether something should be automated before accepting that it has to be done by hand.

• Design, implement, and maintain automated test suites across unit, integration, and end-to-end layers for our core products.
• Own and evolve our test automation framework, including tools like Maestro, Playwright, Cypress, or equivalent API testing approaches.
• Integrate automated tests into the CI/CD pipeline and keep the build signal clean and trustworthy.
• Partner with Engineers and Product Managers to define and validate acceptance criteria for new features before they ship.
• Monitor test runs for flakiness and failures, and drive improvements that fix them durably rather than paper over them.
• Contribute to test strategy and coverage planning, with particular focus on high-risk and high-impact surfaces.

• Proactively identify repetitive, manual, or error-prone workflows across the company, spanning engineering, ops, support, and GTM.
• Design and implement automations using AI tools and LLMs for classification, summarization, routing, and generation; low/no-code platforms like Zapier, Make, n8n, or Retool; and lightweight Python or Type Script scripts that connect systems together.
• Use AI-assisted coding to prototype quickly, then harden promising prototypes into maintainable, observable production systems.
• Integrate automations with the tools the team already relies on, including Slack, CRMs, ticketing systems, and internal APIs.
• Work with stakeholders to map processes, define requirements, and iterate toward solutions that actually get used.

• Ensure automations and test systems are reliable, debuggable, and documented well enough that someone else can understand and fix them.
• Implement monitoring and alerting for critical automations, covering error rates, latency, and failure notifications.
• Own the full lifecycle of automations: from idea through prototype, production, iteration, and eventual deprecation.
• Regularly review and prune unused, flaky, or low-value automations to keep the surface area manageable.

• Work closely with product, engineering, and operations to prioritize what to automate based on actual impact.
• Communicate tradeoffs clearly, build versus buy, and automation complexity versus benefit, without waiting to be asked.
• Help establish an automation-first mindset across the team, encouraging others to think in terms of systems and reusable workflows.
• Share knowledge through documentation and playbooks that are clear enough for non-engineers to follow and build on.

• Bachelor of Science in Computer Science, Engineering, or related field.
• 3-5 years of experience in a QA automation, software engineering, or workflow automation role.
• Strong hands-on experience with test automation frameworks such as Playwright, Cypress, Selenium, or equivalent.
• Experience with CI/CD pipelines and a track record of keeping build signals reliable.
• Demonstrated ability to ship internal automations using low/no-code platforms, LLM-powered tooling, and scripting.
• Solid understanding of APIs and how to connect systems that weren't designed to talk to each other.
• Strong written communication, including documentation that is actually useful long after the sprint ends.
• Ability to work in a fast-paced, complex environment involving cross-functional projects.
• A genuine interest in the Dorsia product, the member experience, and what it means to build for hospitality at this level.

Strong plus: prior experience with reservation system integrations (Seven Rooms, Resy, Open Table), dining payments infrastructure, or luxury/membership consumer apps.

• Flexible PTO
• Medical, dental, and vision insurance
• FSA
• Free membership to One Medical
• Talkspace
• Kindbody
• 401(k)
• In-office lunch 3 days a week
• Employee Dining Credits

Salary ranges are based on paying competitively for our size and stage. We determine our pay by considering skills and experience…