Senior Cloud​/Backend Engineer

What Do We Do?

Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites. We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry.

On top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights; it executes decisions for you, with automations that make the rest of your stack smarter. The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

We’re looking for a Senior Cloud Backend Engineer to join our Infrastructure Team. You should enjoy solving complex problems, working deep in the details, helping other developers, and owning systems end-to-end. This role also includes being a key part of our weekend on‑call rotation, supporting the reliability of our platform. Are you passionate about building reliable, scalable systems? Do you thrive on open‑ended problems?

Do you love designing, building, and owning complex infrastructure from conception to production? If yes, you’re in the right place.

• Deploy and support our service infrastructure in Kubernetes
• Identify the right tools and technologies for major initiatives and then build them
• Help other teams and developers design robust and scalable systems
• Scale and optimize multiple databases
• Build internal tooling that accelerates developer velocity
• Provide observability, monitoring, and visibility across our systems
• On‑Call Responsibilities (2 rotations per month) - You will participate in a shared on‑call rotation, typically 1–2 times per month, covering the period from Friday at 7:00 AM ET through Saturday at 5:00 PM ET

• You’ll receive full internal training to understand our architecture, operational flows, and incident procedures
• During your rotation, you are the primary point of escalation for production issues
• On‑call is not a daily responsibility, only during your assigned weekends
• Shifts rotate across the team to maintain balance and avoid burnout

• Strong understanding of system architecture and cross‑service dependencies
• Previous real‑world experience in production on‑call environments
• Ability to quickly assess incidents, identify scope/root cause, and understand platform impact
• Ability to classify severity and prioritize response appropriately
• Capability to deploy safe production hotfixes when needed
• Solid judgment under pressure - especially when operating independently
• Ownership mindset: from detection to mitigation to resolution

• You are located in the New York tri‑state area
• 6+ years of experience as an independent backend or infrastructure engineer
• Ability to design and build scalable, reliable systems
• Strong communication skills
• Hands‑on builder mentality — this is a coding role
• Experience with:
  • Relational and non‑relational databases
  • Major Cloud platforms (GCP, AWS, Azure), GCP is an advantage
  • Streaming systems
  • Scaling large systems
  • Message queues
  • Monitoring systems like Data Dog, Grafana, Groundcover
  • CI/CD, Git
  • Bonus
    
    Skills:
    
    Kubernetes and Knative (production experience) & Click House

• Databases:
  Click House, MongoDB, Redis, Pub Sub, Postgres, Big Table, Firestore, Sonic Data Flow
• Infrastructure:
  Kubernetes, Knative, GCP, Temporal, Pulumi
• Languages:
  
  Node.js, Type Script, Python
• Tooling:
  Git, Git Hub, GCP build infrastructure, Git Hub Actions

• We Are Customer Obsessed:
  From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly:
  The speed at which we work, iterate, and deliver value is our most competitive advantage.
• We Are Trustworthy:
  Candor, directness, and honest communication…