Salesforce Developer

The New York City Department of Veterans' Services (DVS) connects, mobilizes, and empowers New York City's Veteran community in order to foster purpose-driven lives for New York City Service Members – past and present – in addition to their caregivers, survivors, and families.

NYCERS IT Custom Solutions unit is seeking an experienced professional to serve as a Salesforce Developer. Under general direction, the successful candidate will design, develop, test and deploy custom/non‑custom Salesforce solutions following SDLC standards with strong communication and client relations skills, with the ability to clarify and simplify business requirements and be able to carry the solution to the next level.

This role demands a high degree of independent judgment and technical expertise. Candidate with Java experience is a big plus.

Key responsibilities include:

• Collaborate with business analysts and stakeholders to gather and analyze requirements, translating them into technical specifications.
• Customize and configure Salesforce applications to meet business needs, including creating custom objects, fields, workflows, and validation rules.
• Develop and maintain integrations between Salesforce and other systems using APIs and middleware.
• Troubleshoot and resolve issues related to Salesforce applications, ensuring optimal performance and user experience.
• Create and maintain technical documentation, including design specifications, turnover documents (runbook for operations), code comments, and user guides.
• Stay up to date with Salesforce releases, features, and best practices, and implement improvements as necessary.
• Participate in code reviews and follow best practices for coding, testing, and deployment.
• Work with other Developers/Administrators through the components that make up the solution leveraging Service Cloud, Community Cloud, and Marketing Cloud/Social Studio.
• Provide internal training to teammates as well as business users.
• Strong problem‑solving and critical‑thinking skills, with the ability to tailor solutions to customer needs.
• Ability to envision solutions and understand the process steps from start to finish.
• Ability to work independently and in team-based environment.
• Work well under pressure.
• Outstanding written, presentation, and verbal communication skills.
• Excellent interpersonal skills to interact effectively with internal and external contacts.