Business Systems Engineer

Location:
Onsite, NYC
Compensation: $75,000- 85,000 yearly

Frank Darling designs custom engagement rings, and our software platform makes the operational complexity of that business work at scale.

A single diamond can be available from a supplier, listed on our website, shown to a client, reserved for an appointment, priced into a ring, or routed into production—and every system needs to agree on what is true. Our goal is to keep inventory, pricing, orders, and internal workflows accurate, reliable, and easy for teams to use.

We’re looking for an engineer who enjoys working at the intersection of software, operations, and business process. You should be comfortable with ambiguity, good at translating messy real-world workflows into maintainable systems, and confident making thoughtful judgment calls when there isn’t a perfect answer. You’ll work closely with non-technical stakeholders, so strong communication and documentation matter as much as the code itself.

We value autonomy, practical engineering, clear ownership, and systems that keep working long after they ship.

What You’ll Do

As a Business Systems Engineer, you will help build and operate the systems that connect our e-commerce, inventory, sales, client care, production, and gemology workflows. You’ll work on supplier data pipelines, Shopify integrations, pricing logic, internal tools, event-driven automations, and AI-assisted workflows that support teams across the company.

• Production services that import, validate, and synchronize inventory from dozens of suppliers
• Shopify integrations and order orchestration services
• Internal tools used across Sales, Client Care, Production, and Gemology
• Pricing services and application-level business rules that drive our catalog
• AI-assisted automation and internal tooling
• Monitoring and operational tooling that keeps the platform healthy
• API integrations connecting SaaS platforms, internal databases, and production workflows

Business Systems Engineer

Location:
Onsite, NYC

Compensation: $75,000- 85,000 yearly

Frank Darling designs custom engagement rings, and our software platform makes the operational complexity of that business work at scale.

A single diamond can be available from a supplier, listed on our website, shown to a client, reserved for an appointment, priced into a ring, or routed into production—and every system needs to agree on what is true. Our goal is to keep inventory, pricing, orders, and internal workflows accurate, reliable, and easy for teams to use.

We’re looking for an engineer who enjoys working at the intersection of software, operations, and business process. You should be comfortable with ambiguity, good at translating messy real-world workflows into maintainable systems, and confident making thoughtful judgment calls when there isn’t a perfect answer. You’ll work closely with non-technical stakeholders, so strong communication and documentation matter as much as the code itself.

We value autonomy, practical engineering, clear ownership, and systems that keep working long after they ship.

What You’ll Do

As a Business Systems Engineer, you will help build and operate the systems that connect our e-commerce, inventory, sales, client care, production, and gemology workflows. You’ll work on supplier data pipelines, Shopify integrations, pricing logic, internal tools, event-driven automations, and AI-assisted workflows that support teams across the company.

Some of the systems you’ll help build and maintain include:

• Production services that import, validate, and synchronize inventory from dozens of suppliers
• Shopify integrations and order orchestration services
• Internal tools used across Sales, Client Care, Production, and Gemology
• Pricing services and application-level business rules that drive our catalog
• Event-driven workflows running on AWS
• AI-assisted automation and internal tooling
• Monitoring and operational tooling that keeps the platform healthy
• API integrations connecting SaaS platforms, internal databases, and production workflows

You’ll spend as much time understanding the business as you do writing code.

What You’ll Know You’ll Like This Job

This role is probably a good fit if:

• You enjoy…