QA Automation​/SDET with Cyara

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world‑class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

We are seeking an experienced QA Automation Engineer with strong expertise in Cyara and the Healthcare domain
. The ideal candidate will have hands‑on experience in automated testing of IVR/contact center applications, API testing, regression testing, and end‑to‑end validation of customer journeys. Experience with healthcare applications, payer/provider workflows, or Medicare/Medicaid programs is highly preferred.

• Design, develop, and maintain automated test cases using Cyara
  .
• Perform functional, regression, integration, and end‑to‑end testing for IVR and contact center applications.
• Validate IVR call flows, routing logic, DTMF, speech recognition, CTI integrations, and backend services.
• Execute API testing using Postman or similar tools.
• Create and maintain test plans, test cases, and test execution reports.
• Perform defect tracking, root cause analysis, and coordinate issue resolution with development teams.
• Participate in Agile ceremonies including sprint planning, daily stand‑ups, and retrospectives.
• Integrate automation suites with CI/CD pipelines.
• Collaborate with business analysts, developers, and product owners to ensure quality deliverables.
• Support UAT and production validation activities.

• 5+ years of QA Automation experience.
• Strong hands‑on experience with Cyara (Velocity, Pulse, Campaigns, Test Cases, IVR Automation).
• Experience testing IVR/contact center platforms such as Amazon Connect, Genesys, Cisco, or Avaya
  .
• API testing using Postman or REST APIs.
• Automation experience using Java, Selenium, or similar frameworks.
• Knowledge of SQL for backend validation.
• Experience with Jira, Azure Dev Ops, or ALM.
• Understanding of CI/CD tools such as Jenkins or Git Hub Actions.
• Strong analytical, troubleshooting, and communication skills.

• Experience working with Healthcare Payer or Provider applications.
• Knowledge of HIPAA compliance and healthcare workflows.
• Experience with Medicare, Medicaid, Claims, Member, Provider, Enrollment, or Pharmacy applications.
• Familiarity with healthcare integrations such as HL7 or FHIR is a plus.

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.