Client Delivery Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects.

The Client Delivery Lead has direct responsibility for managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements. They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs.

The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. You will also support the client in adapting to ways of working that are aligned to Kraken’s development style.

You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

There are 9 domains across our Delivery teams, with this opening being with our Billing Delivery Team.

• You will be managing the relationship with client counterparts (often product owners and business owners)
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally.
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

This is a hands‑on, individual contributor position. The role is North America based and your projects could be run from any state, travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self‑starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

• We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis.
  
  If you believe this too then Kraken Tech is the right place for you.

• Strong agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and…