Senior Technical Writer

Location: New York, NY (In-office 4x per week "Grand Central")

Company: Kizen,

About Us

Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems (AKA assistants) that learn, adapt, and improve over time, just like the people who use them.

Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. Some of the ways we support these teams include: helping insurance agents manage contracting and commissions, enabling healthcare providers to deliver proactive patient care, and empowering financial institutions to classify documents and extract data automatically. We re solving operational problems and helping the world s most complex organizations give their teams the tools they need to do more, grow faster and live better.

And this is just the beginning! Kizen is where enterprises get AI that works on day one and is flexible enough to shape it to their own organizations. Our AI-first platform is easy to adopt, scale, and trust making it a destination for developers to build new applications and business teams to customize AI assistants, all in one place.

Join us in transforming how industries work, one person, one workflow, one AI assistant at a time!

About the Role

Kizen is seeking an experienced Senior Technical Writer with a strong background in Insur Tech, financial, or insurance operations to create high-quality developer and user-facing documentation for our insurance product suite, including Commissions Copilot, Contracting, and AgentCRM. This is a hands-on individual contributor role focused on execution.

You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the customer experience.

This role is ideal for a writer who thrives in highly technical environments, understands the insurance industry, solutioning and developer workflows, and takes pride in producing precise, structured documentation.

Key Responsibilities

• Apply working knowledge of insurance distribution workflows (producer contracting, commissions, hierarchy structures, carrier credentialing) to produce documentation that is accurate, contextually relevant, and useful to insurance-industry end users and developers.
• Collaborate with the Insurance Product Owner and Solutions team to document vertical-specific features, data models, and integration patterns unique to the insurance space.
• Write, edit, and maintain developer-facing documentation including:
• API documentation
• Integration guides
• Plugin documentation
• Developer tutorials & walkthroughs
• Technical workflows & concepts
• Release notes
• Read, interpret, and validate OpenAPI specifications (.yaml / .json).
• Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
• Own documentation quality, clarity, accuracy, and usability.
• Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
• Operate within a Docs-as-Code environment using Git-based workflows.
• Interview subject matter experts and independently gather technical details.
• Manage documentation projects from intake through publication.
• Continuously improve documentation based on product changes and developer needs.

Requirements

Preferred Insurance Background. You should have an understanding of the insurance industry, including familiarity with concepts such as contracting, commissions management,…