Senior Salesforce Developer

When you join Met Life’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments.

In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

The Senior Developer, Sales Technology is a hands-on software engineer responsible for designing, developing, testing, and supporting  capabilities for the GB360 Service scaled delivery team. The role focuses on Service Cloud, case management, Book of Business, service workflow, user migration context, service fast-follows, and sales-service collaboration, with integrations across enterprise data, content, workflow, underwriting, pricing, analytics, and AI-enabled productivity capabilities.

This role partners with Product Owners, Functional Analysts, Architects, QA, Dev Sec Ops , vendors, and business stakeholders to translate service outcomes into secure, scalable, maintainable Salesforce solutions. The developer is expected to use approved AI-assisted engineering practices to improve design, coding, testing, documentation, and release readiness while following Salesforce platform guardrails and enterprise delivery standards.

• Design, develop, test, and support Salesforce-based GB360 Service capabilities using Apex, Lightning Web Components, SOQL/SOSL, Flows, declarative configuration, APIs, and platform automation as appropriate.
• Build and maintain Service Cloud and case-management capabilities that support service workflows, Book of Business needs, service productivity, queue/assignment logic, user experience, reporting, and operational handoffs.
• Partner with Product Owners, Functional Analysts, Solution Architects, QA, Dev Sec Ops , and vendor partners to translate GB360 Service business needs into technical stories, estimates, design options, and implementation plans.
• Apply configuration-first thinking where appropriate to minimize unnecessary customization while ensuring approved custom development is secure, scalable, maintainable, and aligned to Salesforce platform limits.
• Design and support integrations connecting GB360 Service with enterprise platforms such as Data Hubs, Seismic, underwriting, pricing, MetIQ, workflow systems, analytics, and related Sales Technology ecosystem components.
• Participate in SAFe and Agile routines including PI Planning, backlog refinement, sprint planning, demos, retrospectives, dependency discussions, release planning, and production readiness reviews.
• Use approved AI-assisted development tools to accelerate technical analysis, code generation, test design, documentation, defect analysis, and release preparation while maintaining human review and secure development discipline.
• Perform peer reviews of Salesforce code, configuration, design artifacts, test approaches, deployment plans, and release materials to support quality and maintainability.
• Develop and execute unit tests, support automated testing, assist with system/integration testing and UAT, and partner on defect triage and release go/no-go decisions.
• Investigate and resolve production incidents, Salesforce defects, integration failures, performance concerns, security/permission issues, and technical debt for GB360 Service capabilities.
• Maintain awareness of Salesforce platform releases, Service Cloud capabilities, Einstein-enabled features, governor limits, security model changes, and Dev Sec Ops  practices that can improve service outcomes.

• Bachelor's degree in computer science, Information Systems, Engineering, or equivalent work experience.
• 4+ years of software engineering experience designing,…