Senior Salesforce Developer, Operations

Our mission

We’re building infrastructure for modern healthcare delivery.

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 2 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 21 million patients in total—rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from preventative medicine to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we’ve $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.

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Revenue Operations is a core strategic function at Healthie, and our Customer teams (Customer Success and Customer Support) is where much of our next-stage growth is won or lost. As we scale toward $100MM+ in ARR, our customer lifecycle — onboarding, health, renewals, and expansion — is moving natively into Salesforce as we migrate off our standalone CS platform. We need a builder who can make that system real, trustworthy, and fast.

We’re hiring a Senior Salesforce Developer for Customer Operations to own the engineering behind our customer lifecycle in Salesforce. This is a developer-first role: you’ll write the Apex, build the flows and Lightning components, design the custom objects, and stand up the API integrations that turn Stripe billing, product usage, and Customer activity into clean, actionable signal for our Customer teams.

You are equal parts Salesforce engineer and Customer Success + Support operator — you understand how Customer teams actually work, and you build systems that make them faster without heroics.

This role is deliberately hands-on. You’ve done this at a company with real scale — where data volume, governance, and complexity are non-negotiable — and you can operate at startup cadence, shipping quickly, owning ambiguity, and iterating in the open. You’ll report to Bill Coffin, Director of Revenue Operations, and partner closely with our VP of Customer Management (Caseley), our VP of Customer Support (Justin), our GTM Systems Admin (Aaron), and teams across Finance, Product, and Engineering.

• Build the Customer lifecycle natively in Salesforce — Apex classes and triggers, Flows, Lightning Web Components (LWC), validation rules, and custom objects for onboarding, health, renewals, expansion, and churn.

• Write production-grade, tested code — meaningful Apex test coverage, bulk-safe logic, and thoughtful use of code vs. declarative tooling based on what actually scales.

• Own deployment hygiene — sandboxes, source control (Git / SFDX), and a repeatable release process. No changes straight into production, no undocumented org drift.

• Refactor toward maintainability — pay down clicks-not-code debt where it’s brittle, and leave the org cleaner than you…