Player Relations Associate
Listed on 2026-02-06
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Sports/Fitness/Wellness
City Pickle is a dynamic and rapidly growing sport and lifestyle brand based in New York City. Our mission is to spread the joy of pickleball and put a paddle in the hand of every urban dweller. We specialize in operating both permanent, indoor pickleball clubs as well as high‑profile, seasonal activations.
Location: City Pickle Times Square
Compensation: $20/hour
Hours: Up to 40 hours per week
Start Date: February 1, 2026 (Club opening mid-February)
Position OverviewWe are seeking a spirited Player Relations Associate at our new flagship Times Square location. The Player Relations Associate will play a key role in creating a welcoming and friendly environment and facilitating a memorable experience for our players.
Responsibilities- Greet and direct players/customers/members, check players in, ensure completion of waivers, and other administrative duties.
- Respond to customer service inquiries.
- Facilitate equipment rentals.
- Maintain the Pro Shop; sell merchandise, restock inventory, overall organization.
- Handle credit card transactions.
- Provide basic information about programming and/or direct to someone who can.
- Help keep the courts, cafe, and surrounding areas orderly.
- Aid the players and coaches if something is needed on the courts.
- Support Assistant Managers and General Manager with other miscellaneous tasks as needed.
- Friendly, trustworthy, and reliable person with exceptional customer service skills.
- Flexible schedule availability, including weekends and evenings
- Club operating hours:
- Monday - Friday: 6:00am - 11:00pm
- Saturday - Sunday: 7:00am - 10:00pm
- Comfortable using POS systems, iPads/laptops, and other technology
- Strong multitasker able to “wear many hats” in a fast‑paced environment
- Demonstrates integrity, credibility, and dedication to City Pickle’s mission
- Past experience in a customer service role is preferred
- Pickleball experience highly preferred
City Pickle is committed to diversity, equity, and inclusion in our workplace. We encourage qualified individuals from all backgrounds to apply.
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