Dispatcher, Transportation

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Dispatcher to join our dnata Catering team supporting JFK Airport.

• Assist the Transportation Manager as needed.
• Attend to dispatch phone calls, FAXes, and emails in a timely manner.
• Forward daily flight catering status, including the number of passengers (PAX) prepared, to KL.
• Process all customer information during shifts and update relevant departments as necessary.
• Print labels and boarding bills for flight departures during shifts and for upcoming shifts as needed.
• Ensure all production information is ready for pick-up at dispatch for all departments concerned (HOT/COLD FOOD, EQ/BEV, etc.).
• Communicate and oversee last-minute requests to all relevant departments.
• Build all cargo flights during shifts.
• Serve as the communication link between field operations and the catering building.
• Write and email a daily shift report (as per the template provided by the Transportation Manager) to the Transportation Manager and General Manager.
• Report and document any vehicle fleet, building access system, building security, accident issues, or other abnormalities brought to attention via email to the Transportation/Maintenance Manager.
• Capture all working hours and control timekeeping; provide respective time adjustment sheets to HR and the Transportation Manager.
• Ensure proper shift closing with all tasks completed.
• Assist the Commercial department with menu specifications and other tasks as assigned.

• Other duties as assigned by unit Supervisors.

This salary range is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. $23.22 per hour.

• EDUCATION:
  
  Minimum of a High School Diploma or GED with 2+ years’ experience in transportation dispatching and customer service

• Proficient in Microsoft Office applications, including Excel.
• Proficiency in Microsoft Office.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Ability to work in a fast-paced environment.

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards, including following simple to complex instructions. This position also requires constant attendance and punctuality.

While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 30 pounds.

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

• Delivering:
  Does what they say they will and balances the needs of customers with the business needs.
• Drive:
  Always gets the job done and puts the needs of the business first.
• Open to opportunity:
  Adapts when plans change and is open to new ideas.
• Business thinking:
  Understands the business and uses this understanding in day-to-day work.
• Collaborate:
  Looks for solutions that work for themselves, their team, and the organization.
• Engaging others:
  Engages others and handles conflicts constructively when things don t go to plan.
• Provide direction:
  Shares plans, tracks progress, and gives constructive feedback.
• Developing talent:
  Self-aware, always learning, and helping others develop too.

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. Expected behaviors include:

• We put safety and security first in all actions.
• We set challenging goals and meet them.
• We deliver to a consistently high quality.
• We take ownership and responsibility until resolved.
• We are not afraid of failure and learn from mistakes.
• We respect each other regardless of background.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is diverse as the customers we serve and are committed to mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.