Assistant Stationmaster

Hourly Rate: 51.84 per hour (See Wage Progression Chart)

Regulated / Safety Sensitive: Safety Sensitive

Union Affiliation: Transportation Communication Union (TCU) Exception 5

Closing Date: 02/20/2025

Shift (if applicable):

Other:

About your agency:

Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island.

JOB SUMMARY:

Responsible for providing excellent service to all LIRR customers and to provide for the safe, efficient, and timely movement of trains in and out of stations in a manner that provides convenience and comfort to our customers.

• Provide excellent service to all LIRR customers and to provide for the safe, efficient, and timely movement of trains in and out of stations in a manner that provides convenience and comfort to our customers.
• Assist in the overall safe and efficient operation of trains, manipulation of crews and equipment, when necessary, in the stations, to address customer concerns and comfort.
• Ensure public announcements concerning train locations, arrival and departure, as well as any delays or changes that will affect the customer, are properly and appropriately made by the Ushers to ensure our customers are accurately informed to get to their desired destinations.
• Supervise Ushers and other subordinate personnel when necessary and provide instruction on safety procedures.
• May be assigned to work in Penn Station, Grand Central Madison, Jamaica Station, Atlantic Terminal, Service Information Office, or other locations as required. Handle customer issues and support train crews by ensuring they have access to current notices and other necessary information.
• Coordinate with Movement Bureau and Tower Operators on track assignments.
• Obtain and provide accurate and timely information from various internal sources and provide same to customers. Ensure customer announcements are accurately communicated to Public Affairs for customers via e-mail pages, message boards, posted signage and announcements. Continually obtain new information as incidents/disruptions unfold and ensure same is provided through all avenues of communication. Maintain oversight for communication of information to customers and employees via e-mail to Ushers and customers, Penn Station message boards, Movement Bureau (204)/PA announcements, orders and messages to crews.
  
  Responsible to continually obtain updated information on all customer related activities and maintain up-to-date communication with customers.
• Interact with the Movement Bureau. Maintain constant communication with Supervisor of Train Movement, Dispatchers and section operators to obtain current and accurate information on incidents or service disruptions.
• Retrieve dropped items from track level.
• All other related duties at the request of management.
• Required to wear minimum Level D-type protective clothing (as prescribed by OSHA regulations) which includes, but is not limited to, safety shoes and full-length pants.

• A four-year high school diploma or its educational equivalent (GED or TASC) approved by a State’s Department of Education or recognized accredited organization.
• Prior customer service experience in a high pressure, high volume, operations environment with ability to deal with customers in a courteous and tactful manner.

• Ability to handle customer complaints, issues, and problems in a courteous, professional manner, demonstrating tact and diplomacy in difficult situations and/or with difficult customers.
• Must be able to successfully manage crew swaps and equipment manipulations in terminals.
• Must have ability to demonstrate competency in using personal computers in a Microsoft Windows Environment.
• Must possess multi-tasking skills with ability to effectively handle multiple issues, events, and circumstances simultaneously.
• Effective organizational, administrative, logical thinking, analytical, problem solving, appropriate judgement, and decision-making skills are required.
• Must have ability to demonstrate effective communication skills in person and via radio under stressful/emergency situations.
• Must possess effective supervisory and leadership skills with ability to demonstrate capability to supervise Ushers and various craft employees during emergency situations.
• Must have flexibility and adaptability skills with ability to arrive both timely and consistently to work and work various hours (24/7), including days, evenings, weekends, and holidays. All activities must be performed at assigned work locations.
• Must complete and pass the Assistant Stationmaster training program, which includes qualification on portions of the Book of Rules (within approximately six months) and Physical…