TOM Area Manager, ATS

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.

• Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
• Streamline logistics in the operation through the implementation of standard work and team leadership
• Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Proactively identify and lead process improvement initiatives and Lean tools

Transportation Operations Management (TOM) oversees trailer yard operations at 13 Fulfillment Centers (FC), 3 Sort Centers (SC) and 1 Cross Dock (IXD) across Mexico, ensuring yard safety, efficient trailer movement, and guard shack operations management. TOM is the main focal point between Site Operations and Transportation Network.

TOM is part of Amazon Transportation Services (ATS), a high‑powered dynamic team shaping the middle‑mile transportation execution and developing innovative transportation management concepts to improve and enhance the ATS Network to ultimately drive the best customer experience in a reliable and cost‑efficient manner, every time.

• Lead and supervise a team focused on yard operations, aligning Fulfillment Center operation with transportation execution.
• Plan and manage yard capacity and trailer pool for designated site.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Drive high safety standards for all yard operations, ensuring a safe work environment for Amazon and non‑Amazon workers.
• Audit and ensure compliance to all standard work, Workplace Health and Safety (WHS) and environmental regulations.
• Meet and exceed operational goals.
• Own area performance metrics and communicate them to TOM and site leadership.

Every morning, the day starts with a review of site key transportation metrics – the lifeblood of our operations:
Safety Yard Events and On Time Departure (OTD). OTD is the critical measure of how efficiently we’re moving packages through our network. After that, you will be ready to go into the Gemba Walk and Daily Dive Deep Meetings in your site.

As a TAM professional, you’ll play a pivotal role in driving Amazon’s logistics evolution – shaping the way goods move, empowering our people, and delivering exceptional experiences for our customers.

Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English, and have the ability to take direction in English

• 3+ years of performance metrics, process improvement or lean techniques experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.