Senior Dispatcher

Air-Sea Packing Group, Inc is seeking a talented and driven Senior Dispatcher to join our organization. The ideal candidate will be a dynamic professional with a flawless attention to detail, excellent communication skills along with the ability to provide world‑class service to our exclusive clientele. The ideal candidate must understand the importance of exceptional customer service and must have a track‑record exuding such understanding.

The Senior Dispatcher will responsible for supporting the external operations team ensuring safe and timely service movement of high-end furniture, fine art, antiques, sculptures and similar product. This includes load assignment, accurate planning, routing, monitoring, and transport of product while providing best‑in‑class customer service.

The ideal candidate for this role will also support compliance with DOT/FMCSA and company regulations.

• Build and maintain positive professional relationships with crews and prioritize safety to minimize turnover and maximize ongoing productivity.
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability.
• Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third‑party (customer) systems.
• Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer‑specific reporting and financial analysis through face‑to‑face and/or virtual interactions at customer locations.
• Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market.
• Perform administrative duties such as support payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports.
• Support Fleet Management including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with the dispatch team to ensure all regular preventative maintenance services are scheduled on time and all safety‑related mechanical issues are remedied.
• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay‑related issues, etc. as they occur throughout the day.
• Maintain the Company's safety culture to include daily driver safety messages, briefings, driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.
• Assign loads and plan, route, and monitor freight movement to provide safe, on‑time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick‑up and delivery schedules, and other environmental factors on the road.

• Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of health & safety regulations (OSHA).
• Experience managing in high‑volume or fast‑paced environments.
• Strong professional communication skills applied internally and externally.
• Proven experience in establishing and maintaining healthy working relationships.
• Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
• Ability to process information with high levels of accuracy.
• Accurately analyze situations and reach productive decisions based on informed judgment.
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple competing priorities.
• Ability to consistently travel to account and customer locations.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Experience in holding people accountable and conducting difficult…