Airport Operations Agent - Flight Perks

Job Summary

Jet Blue is seeking enthusiastic, detail-oriented, and customer-focused individuals to join our Airport Operations team as full-time Airport Operations Agents. In this role, you will play a critical part in ensuring smooth airport operations, delivering an exceptional experience to passengers, and supporting the safe and efficient handling of all airport activities. This position offers full-time employment with competitive flight perks, providing the opportunity to grow within a dynamic and people-centered airline.

• Assist passengers with check-in, boarding, and ticketing procedures while maintaining high standards of customer service.
• Manage gate operations, including coordinating boarding and deplaning procedures efficiently and safely.
• Support flight crews by coordinating baggage handling, aircraft servicing, and operational readiness.
• Ensure compliance with airport security regulations, safety protocols, and airline policies.
• Resolve passenger inquiries, complaints, and irregular operations with professionalism and urgency.
• Collaborate with other airport departments, including ramp, security, and customer service teams, to ensure seamless airport operations.
• Perform administrative tasks such as documenting operational activities, reporting incidents, and maintaining accurate flight logs.

• High school diploma or equivalent; associate or bachelors degree preferred.
• Strong interpersonal and communication skills, with the ability to handle diverse passenger needs.
• Ability to work under pressure in a fast-paced airport environment.
• Attention to detail and strong organizational skills.
• Basic computer proficiency and familiarity with airline reservation and operational systems.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• Valid identification and eligibility to work in the United States.

• Previous experience in airport operations, customer service, or the travel/aviation industry is preferred.
• Experience with baggage handling, ticketing, or flight coordination is a plus.

• Full-time, variable shifts based on flight schedules.
• Must be available to work weekends, holidays, and overnight shifts as required.
• Flight perks and flexible scheduling may be available depending on seniority and operational needs.

• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional in high-pressure situations.
• Team-oriented mindset with the ability to collaborate across multiple departments.
• Understanding of airport safety, security protocols, and regulatory compliance.
• Adaptability and willingness to learn new processes and systems quickly.

• Competitive salary with performance-based incentives.
• Jet Blue flight benefits, including discounted travel for employees and eligible family members.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Career development programs and internal growth opportunities.