Head of Operations

Our goal is to set a new operational standard for the hardest delivery category: bulky, unpackaged, high value items. We’re providing tech-enabled, affordable white glove pick up and delivery and need you to take this to the next level. Furniture is our starting point but the platform is built for the full universe of oversized, fragile, and high-value goods: furniture, appliances, fitness equipment, and beyond.

What makes us unique is our logistics model. Unlike traditional networks built around warehousing and bulk freight, we operate a hybrid system, running our own in-house delivery teams alongside a network of independent carriers and third‑party logistics partners. Every job is a single‑item pickup and delivery, coordinated in real time using cutting‑edge scheduling and routing algorithms. We pick up and deliver thousands of items every month across multiple markets, and doing that well consistently, efficiently at scale is the operational opportunity at the heart of this role.

As we grow and expand to new markets, it's critical that we build a strong, scalable operations foundation. One that delivers a consistent exceptional service for every customer, every time, regardless of what they're moving or who's executing the job.

Apt Deco is seeking a results‑driven, process‑oriented, and tech‑forward Head of Operations to own and continuously improve every dimension of our operations. This role reports directly to the CEO and Co‑Founders. This is a rare opportunity to join a high‑growth startup and shape the operational backbone of a category‑defining company. If you're energized by the complexity of last‑mile logistics for bulky goods, and the idea of building something truly revolutionary we'd love to talk.

• Create, own, and execute Operations OKRs, KPIs, vision, and goals across the full scope of the company's operations
• Develop short and long‑term operations strategies that support Apt Deco's growth, market expansion, and customer experience goals
• Partner with the Leadership Team to ensure operational priorities are tightly aligned to company‑wide strategy
• Report, analyze, and communicate operations data and financials to the Leadership Team and broader organization
• Ensure the Operations Team is in compliance with all government regulations and statutes across all operating markets.

• Own all aspects of operations across the company including in‑house delivery teams, our independent carrier network, vendor relationships, customer experience, and cross‑functional operational workflows
• Manage the balance between in‑house capacity and third‑party carrier coverage, making smart build‑vs‑partner decisions as we enter new markets and new product categories
• Set and enforce performance standards across both in‑house and outsourced delivery operations, ensuring a consistent, high‑quality customer experience regardless of who is executing the job or what type of item is being moved
• Ensure seamless coordination between logistics operations and customer experience teams, so every touchpoint, from pickup to delivery to post‑delivery support, reflects Apt Deco's standard of excellence
• Develop and enforce standard operating procedures and best practices across all operating markets
• Develop and maintain relationships with vendors, carriers, and logistics partners; review contracts and negotiate terms

• Champion the use of new technologies, including AI and automation tools, to drive operational efficiency, reduce costs, and elevate the customer experience
• Identify and implement automation opportunities across logistics workflows, scheduling, routing, carrier dispatch, customer communications, and team operations
• Work closely with our engineering and product teams to shape the tools and algorithms that power our logistics network
• Stay ahead of emerging technologies and industry trends relevant to last‑mile logistics, bulky goods handling, and marketplace operations, and bring the best ideas back into the business
• Create strong feedback loops across the Operations Team to surface what's working and what isn't,…