Logistics & Customer Operations Specialist Job New York New York USA,Transportation

Location: New York

Location: Midtown East

Commute Policy: Hybrid

FLSA Status: Non
- Exempt

Employment type: Temp to Perm (Temp period approximately 3 – 6 months)

Pay Rate: $24.24/Hr –

Position Overview

A growing Japanese chemical trading company is seeking a detail-oriented Logistics & Customer Operations Specialist to support daily logistics operations, order fulfillment, inventory coordination, and customer service activities. This role serves as a key liaison between customers, warehouses, carriers, and internal teams to ensure accurate, timely, and compliant shipment execution.

Key Responsibilities

Coordinate inbound and outbound shipments to ensure on-time delivery and operational efficiency
Monitor inventory levels, perform reconciliations, and identify potential shortages
Process customer orders and provide timely status updates
Communicate with customers, warehouses, and transportation providers to manage delivery schedules and resolve issues
Manage shipping, customs, and transportation documentation while ensuring regulatory compliance
Review freight options and transportation costs to support cost‑effective logistics planning
Maintain accurate shipment records and ERP system data
Support customer invoicing processes and ensure billing accuracy
Investigate and resolve logistics, delivery, and customer service issues
Identify opportunities to improve operational processes and service performance
Maintain organized documentation to support audits and compliance requirements

Qualifications

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field preferred
1–3 years of experience in logistics, supply chain operations, customer service, order processing, or administrative support
Familiarity with transportation, inventory management, and shipping processes
Experience with ERP or order management systems (SAP or similar platforms preferred)
Proficiency in Microsoft Office, particularly Excel and Outlook
Japanese language skill and/or experience with Japanese companies are a plus.

Preferred Skills

Strong attention to detail and accuracy
Excellent organizational and multitasking abilities
Effective verbal and written communication skills
Customer‑focused mindset with strong problem‑solving capabilities
Ability to work independently and collaboratively in a fast‑paced environment
Proactive approach to issue resolution and continuous improvement

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