Import Coordinator

Our client is a highly respected, global freight forwarder specializing in tailored ocean and air freight solutions, with a world-renowned reputation in specialized verticals. Operating a vast international network and backed by decades of industry excellence, they pride themselves on delivering seamless, high-touch supply chain services to a diverse portfolio of global clients.

The Ocean Import Coordinator will be responsible for managing the end-to-end operational lifecycle of ocean import shipments. This role serves as the critical link between global suppliers, carriers, customs brokers, and domestic clients.

• Manage and execute the daily operations of ocean import shipments from A to Z, ensuring compliance with US Customs and international regulations.
• Coordinate directly with ocean carriers, co-loaders, overseas agents, and domestic truckers to ensure timely transit and delivery.
• Receive, review, and process critical shipping documentation, including Bills of Lading, Commercial Invoices, and Arrival Notices.
• Proactively monitor shipment statuses, identify potential delays, and implement swift solutions to minimize demurrage and detention risks.
• Provide exceptional customer service by delivering timely milestone updates and responding to client inquiries efficiently.
• Handle billing, invoicing, costing, and file closure accurately in accordance with company KPI's.
• Collaborate closely with internal customs brokerage and warehouse teams to ensure seamless final-mile delivery.

• 2+ years of hands‑on experience in Ocean Import Operations within a freight forwarding environment.
• Strong knowledge of ocean freight documentation, Incoterms, FMC regulations, and US Customs import procedures.
• Prior experience handling specialized commodities (such as beverages, perishables, or temperature-controlled cargo) is highly advantageous but not required.
• Excellent communication skills with the ability to build strong relationships with carriers and clients alike.
• High organizational skills and the ability to multitask effectively under tight deadlines.
• Proficiency in industry-standard freight forwarding software (e.g., Cargo Wise, Cargo Sphere) and Microsoft Office.

• Medical, Dental and Vision benefits.
• 401(k) with company match.
• Generous Paid Time Off (PTO) and holiday schedule.
• A supportive, collaborative team culture with clear avenues for long‑term career progression.