Traveler Services Greeter; LGA

Travel Services Greeter – LaGuardia Airport (LGA)

Air General, a third-generation, family-owned, national cargo handling company and passenger services provider, is looking for a professional Travel Services Greeter at the LaGuardia Airport (LGA) location.

• Create a positive experience for a passenger’s trip by being the first to greet the passenger and providing a seamless check‑in and ticketing experience.
• Check in the client using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
• Inform passengers about all aspects of their experience with varying airlines by communicating appropriate information about their trips and belongings.
• Collaborate with the internal Coordinator team to ensure passenger information is processed accurately and flights are sent out on time.
• Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• May work with the Baggage Service Office to track the location of baggage and handle passenger questions.

• High school diploma or GED required; college degree preferred or equivalent industry experience.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre‑employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post‑offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.

• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year.
• Employee Assistance Program (EAP).

• Variable hours and event-based compensation ($90.00 base per 3‑hour event).
• Number of assignments may vary from week to week.