Dispatcher​/Logistic;

Dispatcher / Logistic

Corporate Office
- Weedsport, NY 13166

Salary Range $48,000.00 - $58,000.00 Hourly Level Experienced Position Type Full Time Job Shift Monday
- Friday: 8:00am to 5:00pm Education Level 2 Year Degree Travel Percentage None Category Transportation

Job Purpose

The dispatcher is responsible for the weekly optimization of all assigned trucks regarding:

• Coordinate freight using the load progression workflow to direct drivers to the appropriate locations according to customer needs.
• Using excellent communication and problem-solving skills when engaging with drivers or customers to resolve shipping requirements or concerns.
• Communicating regularly with the terminal manager to ensure terminal flow and profitability.

Duties and Responsibilities

• Understand the load life cycle and use the Load Progression Workflow/tools to manage the assigned terminal drivers and units.
• Able to plan future loads for drivers/equipment while maintaining weekly sales targets for the assigned terminal.
• Responsible for daily dispatch operations with a goal of managing at minimum 20 trucks per day
• Broker excess freight to carriers and sister terminals.
• Demonstrates initiative & creativity to meet metrics and goals.
• Communicate with the terminal manager:
• Dispatch plans/options.
• Issues with problem drivers/lanes.
• Load declined by driver.
• Service failures.
• Driver issues/frustrations.
• Trends in Customer Orders.
• Customer concerns or complaints.
• Broker/Carrier/Sister-Terminal concerns or opportunities.
• Communicate with drivers:
• Dispatch plans or changes.
• Breakdown status updates.
• Communicate with customers:
• Day-to-day freight coverage.
• General load scheduling and availability.
• Proficient at data entry such as:
• Planning Daily/Weekly Dispatch
• Reviewing/communicating changes to plan as required.
• Clear International Shipments with CBSA and U.S. Customs.
• Create and manage state DOT permits. Example:
  Overweight Permits.
• Administrative functions related to orders.
• Manage after-hours calls & problem solving 24/7 access (required).
• Meet new drivers assigned to the terminal.
• Attend terminal specific events.
• Always maintain a professional interface – always representing Page.
• Knowledgeable and supports Safety, ELD, HOS & CSA communications with Drivers.
• Works well with minimal supervision.
• Regular Attendance & Punctuality.
• Complete required Safety and Job Training.

Qualifications

• Associate degree (preferred).
• 2 years of dispatch work experience in the commercial transportation industry.
• Strong computer skills.
• Strong listening skills.
• Solid judgment and decision-making ability.
• Ability to manage time and multitask.
• Must have critical thinking skills.
• Service and detailed-oriented personality.
• Strong ability to communicate and work in a team.
• Must pass a post-offer, pre-employment drug test and agree to agencies drug free workplace policies.
• Transportation software experience a plus.
• Quick Learner
• Able to function in a fast-paced environment.
• Valid Driver License