Delivery - Driver

Driver Position

Erie Materials, a Certified Great Place to Work and privately owned and operated company since 1973, is built on values of exceptional service, integrity, care for people, and excellence. For more than five decades, Erie Materials has provided high-quality building materials products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building materials products in upstate New York and northeastern Pennsylvania.

We look for dynamic people who:

• are hardworking, team-oriented and take initiative
• have great attitudes, high energy and enjoy focusing on customers
• can communicate well, set good examples and comfortably take the lead
• will hold themselves accountable for doing a great job every day
• are interested in elevating their career with a company who genuinely cares about them

The Driver is responsible for safely transporting exterior building products to various customer jobsites. This role requires excellent driving skills, adherence to traffic laws, excellent communication, and a commitment to providing outstanding customer service.

Essential duties and responsibilities include:

• Safely operate company vehicles to transport and pick up building materials product at designated locations.
• Adherent to all traffic laws, regulations, and company policies.
• Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and report any issues.
• Maintain a clean and well-organized vehicle interior.
• Use (POD) proof of delivery to take pictures of the job site prior to making a delivery.
• Communicate and work effectively with customers, dispatchers, management and other employees.
• Generate an advance communication in the form of a text or phone call from the driver to the customer regarding the product delivery.
• Follow delivery routes and schedules accurately and promptly.
• Load product onto the truck for the specific deliveries designated within a route.
• Complete necessary paperwork and maintain accurate trip records.
• Respond to emergencies or unexpected situations calmly and efficiently, which could include contacting the department manager.
• Safely drive the delivery vehicle to the customer jobsite. Unload product at the jobsite, in most circumstances, unassisted. Ensure that the product is protected from any inclement weather.
• Depending upon the department's needs, the driver may be required to stay beyond their scheduled time to help pull orders for delivery for the following day.
• Read work orders / invoices to determine product needs for customer pick-up or delivery.
• Frequently lift and carry building materials product by hand weighing up to 100 pounds.
• Operate a forklift to load a customer's vehicle, load an Erie Materials delivery truck, unload a vendor truck, move product in stock, etc.
• Work in the warehouse, as needed, to put away returns, stock bays, clean warehouse areas, and help walk-in customers by providing them with their recently purchased product. Appropriately receive and check in product.
• Perform additional responsibilities, as assigned.

Customer service and technology interaction includes:

• Provide personalized customer service through direct in-person conversations and phone conversations.
• Use of mobile apps and other technology to communicate with dispatchers and customers, which includes updates on arrival times and route changes.
• Maintain a professional and friendly demeanor in all interactions, both in-person and electronically through technology mediums.
• Handle customer feedback and complaints efficiently, ensuring customer satisfaction.

Qualifications include:

• Valid New York State Commercial Class A or B driver license with a clean driving record.
• Minimum of 1 year of professional driving experience is preferred.
• Boom Certification is preferred.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of building materials product is preferred.
• Forklift and/or Moffett experience are preferred.
• Excellent knowledge of and adherence to traffic laws and road safety regulations.
• Ability to interpret and operate GPS and other navigation tools.
• Strong communication, interpersonal and customer service skills.
• Ability to lift and carry building materials product by hand weighing up to 100 pounds.
• Ability to pass a DOT physical and DOT drug screening.
• Ability to meet FMCSA Vision requirements which include having at least 20/40 vision in each eye (with or without correction), a 70-degree field of vision, and the ability to recognize red, green, and amber traffic lights. If the standard with one eye cannot be met, a special Vision Evaluation Report (Form MCSA-5871) from an eye doctor is needed for an alternative certification (replacing the old waiver process).
• Ability to meet FMCSA Hearing requirements which include having the ability to first perceive a forced whispered voice in the better ear at not less than five feet with or without the…