AVL & Dispatcher Liaison

Job Details

Location:

New York City – New York, NY 10019

Salary Range: $24.00 - $25.00 hourly

• Assign drivers routes, destinations, and timelines, and keep in touch with drivers who are on the road.
• Dispatch tour buses and drivers.
• Manage and maintain daily tour schedules, ensuring accuracy and updates are communicated to relevant parties.
• Relay work orders, messages, and information to or from operation crews, supervisors, and managers.
• Monitor bus operators and/or equipment locations and utilization to coordinate service and schedules.
• Read the schedule, pick, dispatch buses and communicate with teams accordingly including scheduled charters.
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards that may have a bearing on the quality and timeliness of tours.
• Follow up with the arrangement for the necessary repairs to restore service and operation schedules.
• Act as the central point of contact for real‑time communication between drivers, operations staff, and management.
• Periodically surveil routes to recommend or advise changes when necessary to ensure sustainable quality delivery operations.
• Manage communication and reports of bus issues such as accidents or breakdowns to management and engineering teams.
• Support Operations team with various administrative work and Ventrata terminal distribution/collection.
• Carry out other tasks as may be reasonably requested.

• Maintain up‑to‑date records, including tour departure times, and bus utilization.
• Complete a daily report of activity and send to management team.
• Responsible for keeping records, monitoring driver daily logs for errors or violations, and monitoring drivers in relation to their remaining hours of service and equipment availability.

• High School Diploma (Associate’s Degree preferred).
• 1 year of dispatching experience.
• 1 year of customer service experience.
• Legal to work in the US.
• Multilingual preferred but not required.

• Medical, Dental & Vision.
• Paid Time Off.
• 401K.
• Life Insurance.
• Employee Perks.

Must be available to work a variety of hours, which may include early mornings, evenings, weekends and/or holidays.

• Job requires employee to remain on their feet in an upright position for continuous periods of time without being able to leave the work area.
• Job requires employee to work outdoors for the full shift.
• Job requires lifting, carrying or pushing/pulling up to 20 lbs.