Dispatcher, Transportation

Our client is looking for a highly organized and results-oriented Dispatcher to oversee the daily operations of a busy home heating oil delivery business. This position requires very strong organizational skills, and the ability to route 25+ trucks and 600+ deliveries per day during the busy season.

This individual will coordinate delivery schedules, support dispatch operations, supervise drivers, and ensure customers receive timely, accurate service. The successful candidate thrives in a fast-paced environment, possesses strong logistical planning skills, and is committed to maintaining operational efficiency and regulatory compliance.

• Monitor automatic delivery accounts and generate delivery schedules based on customer usage, degree-day calculations, and current COD delivery demand.
• Create and adjust daily delivery routes to efficiently manage a high-volume workload, exceeding 600 residential deliveries per day during peak winter months.
• Modify K-factor settings throughout the year to reflect seasonal consumption patterns.
• Oversee daily driver operations, including scheduling, attendance, and overall performance.
• Ensure all delivery activities comply with applicable federal, state, and local regulations, including hazardous materials (Hazmat) requirements.
• Review delivery progress throughout the day, postponing or reassigning stops when necessary to maximize efficiency and communicating schedule changes directly with drivers.
• Deliver outstanding customer service by responding to inquiries from both cash-on-delivery (COD) and full-service customers.
• Provide real-time support to drivers by resolving operational, routing, and delivery-related issues as they arise.
• Develop and maintain driver schedules for a fleet of up to 24 drivers during the heating season.
• Process online COD fuel orders accurately and in a timely manner.
• Troubleshoot driver tablet and mobile device issues to minimize service disruptions.
• Review delivery reports daily to verify that all scheduled deliveries have been completed and identify any exceptions.
• Coordinate and monitor deliveries to commercial customers to ensure accuracy and on-time service.

• Monday through Friday, beginning at 8:00 AM.
• Saturdays from 8:00 AM to 4:30 PM during the heating season (November 1 through March 31).

• Previous experience in delivery dispatching, logistics coordination, or transportation operations.
• Working knowledge of GPS tracking and route optimization systems.
• Strong analytical and problem‑solving skills with the ability to improve delivery efficiency.
• Experience using dispatch software and multi‑line phone systems in a high-volume environment.
• Excellent verbal and written communication skills with a customer‑focused approach.
• Accurate data entry and computer skills with the ability to work efficiently under deadlines.
• Outstanding organizational and time‑management abilities, with the capacity to prioritize multiple responsibilities in a fast‑paced setting.