MOW Coordinator

Job Description

Home Delivered Meals Program provides meals to the homebound elderly residing in Queens. The program provides one hot meal and one cold pack to clients to improve the quality of their lives. Meals include Kosher, non-Kosher, halal, Caribbean, Korean, Chinese, South Asian, and Mediterranean cuisines.

The HDMP Coordinator is responsible for the delivery of Meals-on-Wheels by the drivers, ordering the number of lunches from the caterer, maintaining proper sanitary and health regulations as well as ensures program meets all agency and funding source regulations.

• Set up systems to ensure Drivers deliver meals to the homebound according to funding source regulations.
• Review the STARS program daily for any new intakes, terminations or client changes to ensure the senior clients' needs are met expeditiously.
• Maintain route sheets daily to include cancellations and additions of clients.
• Maintain daily contact with Drivers regarding route changes, clients' cancellations or additions to the MOWs routes.
• Advise Case Managers of client problems reported by clients or Drivers.
• Handle client complaints and changes and report them to Program Director.
• Respond according to agency regulations to "No Answers" reported by drivers.
• Collect and process clients' contributions according to NYC Aging and agency policies.
• Provide training and observe the drivers by accompanying them on their routes annually.
• Ensure that the drivers' personnel files contain current licenses, registrations, and insurance cards.
• Prepare documents to secure annual permits for the drivers.
• Prepare and submit staff travel reimbursement forms for the drivers weekly.
• Prepare monthly statistical report by the end of the last day of each month.
• Ensure meal unit entries from route sheets accurately match the NYC Aging Peer Place/STARS database.
• Oversees client meal/menu preferences (including new ethnic meal) and creates monthly menus for clients at CCNS Home Delivered Meals Programs.
• Participates in placing food orders to caterers for CCNS Home Delivered Meals Programs.
• Creates meal and customer satisfaction surveys for home delivered meal clients and tallies the results to present findings to the Managers and the Director of Field Operations.
• Coordinator may be assigned to assist at multiple Home Delivered Meal sites.
• Assist with deliveries when necessary.
• Observe packaging of meals, ensure temperature of food is consistent with DFTA regulations.
• Provide training and document it twice a year to drivers.
• Provide reports of meals to Program Director, when requested.

• High School Diploma
• NYC DOHMH Food Handlers Certification
• Valid New York State Driver's License (Class
  
  D) and provision of printout of annual Driving Record from Motor Vehicle Bureau.
• One (1) year driving experience with no more than one moving violation within a 24 month period, no driving while intoxicated convictions.
• Able to climb stairs and get into van and car.
• Able to read documents and maps.
• Able to pick up 25 lbs.
• Able to travel to different locations to caterers.

• We offer competitive salaries and excellent benefits, including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.