Office Agent Position

Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, supporting over 1.5B kg of cargo and 400K departures across 61 airports in the U.S. and Canada.

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with TSA, FAA, government and airline rules.
• Accept dangerous goods in compliance with FAA and IATA regulations.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms related to assignments, including international cargo documents and freight transfer manifests.
• Follow company procedures and protocols to ensure safe and responsible operations.
• Complete all required training as mandated by company, airport governing authority, or customer.

• Take reasonable care for the health, wellbeing, safety, and security of oneself and others.
• Cooperate with managers and supervisors to comply with legal requirements.
• Report hazards, incidents, or dangerous occurrences to supervisors promptly.
• Attend required training courses as directed by AGI.

This role requires physical stamina and strength. Lead Office Agents must be able to lift, carry, push, pull, and move items up to 70 pounds (32 kg) regularly, and repetitively lift items weighing 40–50 pounds on raised surfaces.

Must be able to respond to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.

Must be able to work in a warehouse environment with jet and machinery noise.

• Excellent English verbal and written communication skills.
• Intermediate computer skills with Microsoft Office.
• Basic math skills for payment transactions.
• Problem‑solving skills for troubleshooting loading/unloading issues and resolving customer concerns.
• Time‑management skills to multitask in a fast‑paced environment.

• At least 18 years of age.
• High school diploma, GED, or work experience equivalent.
• Valid driver’s license with a clean driving record.
• Authorization to work in the U.S. or Canada, as defined by applicable immigration laws.
• Completion of ramp and SIDA training to obtain airport authority identification security.
• Ability to secure a Customs Seal through the governing agency if required by customer or role access.

• One year or more of Cargo Agent experience.

Employees must work flexible schedules to meet operational demands, including nights, weekends, and holidays, and adhere to company attendance policies.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical/dental/vision for full‑time qualified employees, medical coverage for part‑time employees, free uniforms, free on‑the‑job training, a company‑matched 401(k) program, a company‑paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises.

AGI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Salary: $21.25