Lead Flight Coordinator

Job Overview

Office Agents at Alliance Ground International (AGI) assist customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. AGI is one of the largest independently owned ground handling companies in North America, serving over 100 airlines across 61 airports in the United States and Canada.

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government, and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with FAA regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to the Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments, including international cargo documents handling and freight transfer manifest preparation.
• Enter data into the company’s information system as required.
• Follow company procedures and protocols to ensure safe and responsible operations.
• Complete all required training, including company, airport governing authority, and customer training.
• Be on time, be prepared, and be safe.
• Be willing to work flexible hours, including nights, weekends, and holidays.

All team members are responsible for:

• Taking reasonable care for the health, well‑being, safety, and security of themselves and others.
• Cooperating with managers or supervisors to comply with legal requirements.
• Not intentionally or recklessly interfering with or misusing company assets.
• Informing supervisors of any work situation that presents a serious or immediate danger.
• Reporting hazards, near misses, incidents, accidents, or dangerous occurrences to supervisors.
• Carrying out work in accordance with all company and carrier safety and security procedures.
• Undergoing required training courses.

Lead Office Agents must:

• Lift, carry, push, pull, and move items up to 70 pounds (32 kg) or more regularly and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
• Be alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
• Work comfortably in a warehouse environment with jet and machinery noises.

• Excellent English verbal and written communication skills.
• Intermediate computer skills, including experience with Microsoft Office.
• Basic math skills for calculating payment transactions.
• Problem‑solving skills to troubleshoot issues during loading and unloading.
• Time‑management skills to handle tasks efficiently in a fast‑paced environment and multitask.

• Minimum age 18 with high school diploma, GED, or equivalent work experience.
• Valid driver’s license with a clean driving record.
• Authorization to work in the United States or Canada, as required by immigration law.
• Completion of ramp and SIDA training to obtain airport authority identification security.
• Ability to secure a Customs Seal through the respective governing agency when required.

• One or more years of cargo agent experience.

Flexible schedules may be adjusted to meet operational demands such as flight delays, cancellations, or ad hocs. Strict adherence to company attendance policies is expected and enforced.

• Paid vacation and medical/dental/vision for full‑time employees.
• Medical coverage for part‑time employees.
• Free uniforms and on‑the‑job training.
• Company‑matched 401(k) program.
• Company‑paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

$25/hr – $30/hr.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.